Hi Zenos, <br /><br />Thank you for bringing this to our attention, and we sincerely apologize for the confusion caused by the product description.<br /><br />You are correct that the Base Station does not have an HDMI port and does not support direct connection to a TV or monitor. Because of this, accessories such as an HDMI cable, mouse, rechargeable backup battery for a Power Hub, and theft deterrent stickers are not included with the Base Station package.<br /><br />Those accessories are associated with a different system that includes a Power Hub with HDMI output. We understand how the mention of an HDMI cable in the description could reasonably lead to the expectation that an HDMI port would be available, and we’re sorry for the frustration this caused, especially as this feature was important to you.<br /><br />Your feedback is extremely valuable, and we will ensure it is shared with our team so the product description can be reviewed and made clearer to prevent similar misunderstandings in the future.<br /><br />If you have any questions about your current system or would like help exploring alternative options that better suit your needs, please don’t hesitate to contact us at tech&#64;swann.com. We’re here to help.<br /><br />Mary - Swann Team

Hi Denisse, <br /><br />Thank you for taking the time to share your feedback with us. We appreciate you outlining your concerns, and we’d like to clarify a few points to help address them.<br /><br />Regarding charging, the cameras do not include a separate USB wall charger. However, a USB to USB-C charging cable is included in the box. This cable can be connected to most standard USB wall chargers you may already have at home, or alternatively, to the USB port located on the back of the Base Station. This approach is part of our effort to reduce electronic waste, as many customers already own compatible USB chargers.<br /><br />In relation to storage, the cameras themselves do not have an SD card slot. The MicroSD card slot is located on the back of the Base Station, and a MicroSD card is already pre-installed at the factory. This is where recordings are stored, so no additional SD card installation is required.<br /><br />We’re sorry to hear about your experience with motion detection and audio. If motion is only being detected at close range or audio is unclear, our support team would be happy to help you adjust the sensitivity and audio settings to improve performance.<br /><br />Please feel free to reach out to us at tech&#64;swann.com so we can assist you further and ensure you get the best possible experience from your system.<br /><br />Your feedback is important to us, and we truly appreciate you bringing these matters to our attention.<br /><br />Mary - Swann Team

Hi there, thank you for sharing your experience. We’re truly sorry to hear about the frustration and inconvenience you encountered during your visit to the Montgomery, AL store. We completely understand how disappointing it must have been to see the item displayed and available for purchase, only to find out later that it was out of stock after waiting in line multiple times.<br /><br />We sincerely apologize for the time and frustration this caused, especially having to go through the checkout, pickup, and refund process without leaving with the product you wanted. That’s certainly not the experience we want for our customers.<br /><br />We’d truly appreciate the opportunity to help make this right and assist you in finding a system that best fits your needs. Please send us an email at tech&#64;swann.com, and our team will be more than happy to check available options and help you choose the best system currently in stock.<br /><br />We also hope your refund is processed back to your card as quickly as possible. Thank you again for your honest feedback. It helps us improve both our service and customer experience.<br /><br />Your feedback is truly appreciated. <br /><br />Mary - Swann Team

Hello Koby. Thank you for the kind words. We’re thrilled to hear that you’re enjoying the great products and service from Swann, and that the setup was easy. Your recommendation truly means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Marvin. The MaxRanger4K Mini camera system must be used on a phone/tablet using the Swann Security app. To use the Swann Security app, you are correct in saying that you must register an app account. There are no compulsory monthly fees with Swann though if that's what you are thinking, it is purely an app account that you need to setup. If you are looking for a security system with no phone interaction and just a local closed system that you'd view on a monitor, you may wish to look at Swann's DVR or NVR systems instead as they have the option to view locally without any internet connection. - SD, Swann Team

Hi Reginald, <br />Thank you for sharing your experience. We’re glad to hear that even though it took a few minutes to get everything up and running, you’re loving it now.<br />It’s great to know the setup came together smoothly and that the system is delivering the performance you were hoping for. If you ever have any questions or need support at any point, our team is always here to help.<br /><br />Your feedback is truly appreciated.<br /><br />Mary – Swann Team