Hello Kruzman, Thank you for sharing your feedback. We’re delighted to hear that you found the setup easy and that you’re enjoying the great performance and excellent battery life, plus the benefit of no subscription required. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Terry, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being out of stock after your purchase. We understand how disappointing this must have been and that this fell short of the experience we aim to provide. If you’d like, our team can assist you with alternative options or notify you when the item becomes available again. Please reach out to us at tech@swann.com so we can help make this right. We truly appreciate your patience and understanding. Your feedback is truly appreciated. Mary - Swann Team

Hi Rick, Thank you for your feedback. We’re glad to hear that you found the system easy to install and that the picture quality is meeting your expectations. Providing user-friendly products with clear, reliable visuals is very important to us, and it’s great to know we’re delivering on that promise. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Marvin. The MaxRanger4K Mini camera system must be used on a phone/tablet using the Swann Security app. To use the Swann Security app, you are correct in saying that you must register an app account. There are no compulsory monthly fees with Swann though if that's what you are thinking, it is purely an app account that you need to setup. If you are looking for a security system with no phone interaction and just a local closed system that you'd view on a monitor, you may wish to look at Swann's DVR or NVR systems instead as they have the option to view locally without any internet connection. - SD, Swann Team

Hi there, thank you for sharing your experience. We’re truly sorry to hear about the frustration and inconvenience you encountered during your visit to the Montgomery, AL store. We completely understand how disappointing it must have been to see the item displayed and available for purchase, only to find out later that it was out of stock after waiting in line multiple times. We sincerely apologize for the time and frustration this caused, especially having to go through the checkout, pickup, and refund process without leaving with the product you wanted. That’s certainly not the experience we want for our customers. We’d truly appreciate the opportunity to help make this right and assist you in finding a system that best fits your needs. Please send us an email at tech@swann.com, and our team will be more than happy to check available options and help you choose the best system currently in stock. We also hope your refund is processed back to your card as quickly as possible. Thank you again for your honest feedback. It helps us improve both our service and customer experience. Your feedback is truly appreciated. Mary - Swann Team

Hello Harvey, Thank you for sharing your feedback. We're sorry to hear that two of the three cameras are no longer charging, especially after less than a year of use. We understand how concerning this can be when you rely on your cameras for security. We'd appreciate the opportunity to review the problem and work with you toward the best possible resolution. Please reach out to our support team at tech@swann.com so we can gather additional details and provide further assistance. Your feedback is truly appreciated. Mary – Swann Team

Hi Koby29, Thank you for your feedback. We’re so glad to hear the setup was easy and that you’re happy with the picture quality. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hello Koby. Thank you for the kind words. We’re thrilled to hear that you’re enjoying the great products and service from Swann, and that the setup was easy. Your recommendation truly means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Reginald, Thank you for sharing your experience. We’re glad to hear that even though it took a few minutes to get everything up and running, you’re loving it now. It’s great to know the setup came together smoothly and that the system is delivering the performance you were hoping for. If you ever have any questions or need support at any point, our team is always here to help. Your feedback is truly appreciated. Mary – Swann Team