Customer reviews for Swann MaxRanger Mini 4K Wireless NVR Security System, 3-Pack forMember photos
Verified Purchase
Great little Cameras
Great little Cameras, live on a rural property in outer Melb, lots of trees and obstructions, extended WiFi is as great as suggested so also purchased one of the bigger ones for a more remote area on my site
Hi Peter, Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary – Swann Team
Verified Purchase
As good as it gets
Brilliant and easy to set up and instal
Hi Jason, Thank you for your feedback. We’re thrilled to hear that the system was brilliant and easy to set up and install. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Great quality cameras - easy to setup / install
Great cameras! Easy to set up and the view with them is great - appreciate that they are good for outdoors as well as indoors. App is easy to use to view also. So pleased with them that we bought a second set!
Hi Beth, Thank you for your wonderful feedback. We’re thrilled to hear that you found the cameras easy to set up and that the views meet your expectations, both indoors and outdoors. It’s fantastic to know that the app makes monitoring simple and convenient. We’re especially delighted that you were so pleased with your first set that you decided to purchase a second. Your confidence in our products means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Camera install.
Easy to install. Very good picture.
Hi Rick, <br /><br />Thank you for your feedback. We’re glad to hear that you found the system easy to install and that the picture quality is meeting your expectations. Providing user-friendly products with clear, reliable visuals is very important to us, and it’s great to know we’re delivering on that promise.<br /><br />If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Good Deal / Performance
Easy set-up. No subscriprion required. Great performance and excellent battery life 👏
Hello Kruzman, Thank you for sharing your feedback. We’re delighted to hear that you found the setup easy and that you’re enjoying the great performance and excellent battery life, plus the benefit of no subscription required. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Happy customer
Easy set up, great quality picture
Hi Koby29, Thank you for your feedback. We’re so glad to hear the setup was easy and that you’re happy with the picture quality. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Rocky start.
Hmmmm. Purchased in October. One of the mini cameras was intermittently faulty right out of the box. Swann did replace the faulty unit at no cost to me but I felt it took an unreasonable amount of effort by me to achieve this. Fault was reported on 19th Oct, replacement camera received 5th Nov. I find it disappointing that the support process is nowhere near as responsive as the sales process. I had to constantly follow-up to determine what was going on. Perhaps my expectations are unrealistic? MaxRanger hub software is responsible, seems stable. I suspect it is targeted at online powered cameras and can be confusing when using report by exception batteries cameras as displayed information is often stale. As I'm a left hand mouse user and the primary and secondary mouse buttons are not to my liking and I have not found a way to swap the buttons. iOS app is err flaky at best, plenty of room for improvement here. Pairing the app on my iPad with the hub was a challenge as the QR scan scanner function did not work and MxRanger hub was not available to select when pairing manually. I did manage to get my iPad paired in the end but not sure how I did it. Also many features in the app such as adjusting the PIR sensitivity based on the selected mode does not seem to work with the MaxRanger hub. I'm still investigating this, perhaps this functionality is not applicable to the MaxRanger hub? Both cameras installed now and system is performing adequately, nervous about hardware longevity. House is an average size suburban house so no issues with RSSI and I like the fact that the system is not taking to much bandwidth on home Wifi.
Hello Bryce, Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately. We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness. Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly. It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise. If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Clunky system
The cameras were ok but kinda difficult to see if they were working. Also, the app is very buggy and slow
Hi Matt, <br /><br />Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the cameras and that the app did not perform as expected. We understand how important it is for your system to be easy to monitor and responsive.<br /><br />Our team would like to help resolve these issues and improve your experience. Please reach out to us at tech@swann.com so we can assist you directly. Your input is very important in helping us enhance our products and services, and we truly appreciate you taking the time to let us know.<br /><br />Your feedback is greatly appreciated.<br /><br />Mary - Swann Team
Verified Purchase
Don't display if you don't have it.
Purchased but then it wasn't in stock. Very dissatisfied.
Hi Terry, <br /><br />Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being out of stock after your purchase. We understand how disappointing this must have been and that this fell short of the experience we aim to provide.<br /><br />If you’d like, our team can assist you with alternative options or notify you when the item becomes available again. Please reach out to us at tech@swann.com so we can help make this right.<br /><br />We truly appreciate your patience and understanding. Your feedback is truly appreciated.<br /><br />Mary - Swann Team
Not in stock after being bought
Went to my local Sams Club today to buy this security system because they had it on discount. Brought the placard from the display for the cashier to scan, paid for the product, and then was told five minutes later that it was sold out. Was told I'd have to go get a refund of the purchase price, which might take up to seven days to be refunded to my bank account, and then the man turned his back and got on his phone. Very poor customer service and very poor stock control.
Hi Gary. Thank you for sharing your feedback and we’re truly sorry to hear about your experience at your local Sam’s Club. We completely understand how frustrating it must have been to purchase the system, only to be told it was sold out, and then face delays with your refund. This is certainly not the smooth experience we want for our customers, and we sincerely apologize for the inconvenience. Please know that our team is here to help. You can reach out to us directly so we can check stock availability and work with our Sales team to find the best option for you, including any promotions or discounts that may be available. We want to make this right and ensure your experience moving forward is much smoother. We're here to help. Your feedback is truly appreciated. Mary - Swann Team