Customer reviews for Swann MaxRanger Mini 4K Wireless NVR Security System, 3-Pack forMember photos
Verified Purchase
Great quality cameras - easy to setup / install
Great cameras! Easy to set up and the view with them is great - appreciate that they are good for outdoors as well as indoors. App is easy to use to view also. So pleased with them that we bought a second set!
Hi Beth, Thank you for your wonderful feedback. We’re thrilled to hear that you found the cameras easy to set up and that the views meet your expectations, both indoors and outdoors. It’s fantastic to know that the app makes monitoring simple and convenient. We’re especially delighted that you were so pleased with your first set that you decided to purchase a second. Your confidence in our products means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Great little Cameras
Great little Cameras, live on a rural property in outer Melb, lots of trees and obstructions, extended WiFi is as great as suggested so also purchased one of the bigger ones for a more remote area on my site
Hi Peter, Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary – Swann Team
Verified Purchase
Good Deal / Performance
Easy set-up. No subscriprion required. Great performance and excellent battery life 👏
Hello Kruzman, Thank you for sharing your feedback. We’re delighted to hear that you found the setup easy and that you’re enjoying the great performance and excellent battery life, plus the benefit of no subscription required. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
As good as it gets
Brilliant and easy to set up and instal
Hi Jason, Thank you for your feedback. We’re thrilled to hear that the system was brilliant and easy to set up and install. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Camera install.
Easy to install. Very good picture.
Hi Rick, <br /><br />Thank you for your feedback. We’re glad to hear that you found the system easy to install and that the picture quality is meeting your expectations. Providing user-friendly products with clear, reliable visuals is very important to us, and it’s great to know we’re delivering on that promise.<br /><br />If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Rocky start.
Hmmmm. Purchased in October. One of the mini cameras was intermittently faulty right out of the box. Swann did replace the faulty unit at no cost to me but I felt it took an unreasonable amount of effort by me to achieve this. Fault was reported on 19th Oct, replacement camera received 5th Nov. I find it disappointing that the support process is nowhere near as responsive as the sales process. I had to constantly follow-up to determine what was going on. Perhaps my expectations are unrealistic? MaxRanger hub software is responsible, seems stable. I suspect it is targeted at online powered cameras and can be confusing when using report by exception batteries cameras as displayed information is often stale. As I'm a left hand mouse user and the primary and secondary mouse buttons are not to my liking and I have not found a way to swap the buttons. iOS app is err flaky at best, plenty of room for improvement here. Pairing the app on my iPad with the hub was a challenge as the QR scan scanner function did not work and MxRanger hub was not available to select when pairing manually. I did manage to get my iPad paired in the end but not sure how I did it. Also many features in the app such as adjusting the PIR sensitivity based on the selected mode does not seem to work with the MaxRanger hub. I'm still investigating this, perhaps this functionality is not applicable to the MaxRanger hub? Both cameras installed now and system is performing adequately, nervous about hardware longevity. House is an average size suburban house so no issues with RSSI and I like the fact that the system is not taking to much bandwidth on home Wifi.
Hello Bryce, Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately. We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness. Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly. It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise. If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations. Your feedback is truly appreciated. Mary - Swann Team
Verified Purchase
Clunky system
The cameras were ok but kinda difficult to see if they were working. Also, the app is very buggy and slow
Hi Matt, <br /><br />Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the cameras and that the app did not perform as expected. We understand how important it is for your system to be easy to monitor and responsive.<br /><br />Our team would like to help resolve these issues and improve your experience. Please reach out to us at tech@swann.com so we can assist you directly. Your input is very important in helping us enhance our products and services, and we truly appreciate you taking the time to let us know.<br /><br />Your feedback is greatly appreciated.<br /><br />Mary - Swann Team
Verified Purchase
Don't display if you don't have it.
Purchased but then it wasn't in stock. Very dissatisfied.
Hi Terry, <br /><br />Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the item being out of stock after your purchase. We understand how disappointing this must have been and that this fell short of the experience we aim to provide.<br /><br />If you’d like, our team can assist you with alternative options or notify you when the item becomes available again. Please reach out to us at tech@swann.com so we can help make this right.<br /><br />We truly appreciate your patience and understanding. Your feedback is truly appreciated.<br /><br />Mary - Swann Team
I will not be able to test the quality of these cameras or utilize them the way I need to utilize a security system. There's nothing on the box that says you must register with Swann in order to use your cameras. You have to create an account in order to use the app they require you to use to set up your cameras.
Hi Marvin. The MaxRanger4K Mini camera system must be used on a phone/tablet using the Swann Security app. To use the Swann Security app, you are correct in saying that you must register an app account. There are no compulsory monthly fees with Swann though if that's what you are thinking, it is purely an app account that you need to setup. If you are looking for a security system with no phone interaction and just a local closed system that you'd view on a monitor, you may wish to look at Swann's DVR or NVR systems instead as they have the option to view locally without any internet connection. - SD, Swann Team
Frustrated and Empty Handed
We went to the Montgomery,AL store the display was filled with display cards we checked out and went to pick up the item but it was out of stock. A full display of cards to purchase the item should not be on the floor, if the item is not available. Had to wait in line all 3 times, to purchase the item. Pick up the item, and told it was not in stock, and a third time to receive the refund. 45 minutes later, we left empty handed and frustrated! Just hope the refund appears on my card, in time.