Hello Kruzman, Thank you for sharing your feedback. We’re delighted to hear that you found the setup easy and that you’re enjoying the great performance and excellent battery life, plus the benefit of no subscription required. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Beth, Thank you for your wonderful feedback. We’re thrilled to hear that you found the cameras easy to set up and that the views meet your expectations, both indoors and outdoors. It’s fantastic to know that the app makes monitoring simple and convenient. We’re especially delighted that you were so pleased with your first set that you decided to purchase a second. Your confidence in our products means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Peter, Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary – Swann Team

Hi Rick, <br /><br />Thank you for your feedback. We’re glad to hear that you found the system easy to install and that the picture quality is meeting your expectations. Providing user-friendly products with clear, reliable visuals is very important to us, and it’s great to know we’re delivering on that promise.<br /><br />If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We&#39;re here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Jason, Thank you for your feedback. We’re thrilled to hear that the system was brilliant and easy to set up and install. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hi Koby29, Thank you for your feedback. We’re so glad to hear the setup was easy and that you’re happy with the picture quality. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team

Hello Bryce, Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately. We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness. Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly. It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise. If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations. Your feedback is truly appreciated. Mary - Swann Team

Hi Matt, <br /><br />Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the cameras and that the app did not perform as expected. We understand how important it is for your system to be easy to monitor and responsive.<br /><br />Our team would like to help resolve these issues and improve your experience. Please reach out to us at tech&#64;swann.com so we can assist you directly. Your input is very important in helping us enhance our products and services, and we truly appreciate you taking the time to let us know.<br /><br />Your feedback is greatly appreciated.<br /><br />Mary - Swann Team

Hi Denisse, <br /><br />Thank you for taking the time to share your feedback with us. We appreciate you outlining your concerns, and we’d like to clarify a few points to help address them.<br /><br />Regarding charging, the cameras do not include a separate USB wall charger. However, a USB to USB-C charging cable is included in the box. This cable can be connected to most standard USB wall chargers you may already have at home, or alternatively, to the USB port located on the back of the Base Station. This approach is part of our effort to reduce electronic waste, as many customers already own compatible USB chargers.<br /><br />In relation to storage, the cameras themselves do not have an SD card slot. The MicroSD card slot is located on the back of the Base Station, and a MicroSD card is already pre-installed at the factory. This is where recordings are stored, so no additional SD card installation is required.<br /><br />We’re sorry to hear about your experience with motion detection and audio. If motion is only being detected at close range or audio is unclear, our support team would be happy to help you adjust the sensitivity and audio settings to improve performance.<br /><br />Please feel free to reach out to us at tech&#64;swann.com so we can assist you further and ensure you get the best possible experience from your system.<br /><br />Your feedback is important to us, and we truly appreciate you bringing these matters to our attention.<br /><br />Mary - Swann Team

Hi Zenos, <br /><br />Thank you for bringing this to our attention, and we sincerely apologize for the confusion caused by the product description.<br /><br />You are correct that the Base Station does not have an HDMI port and does not support direct connection to a TV or monitor. Because of this, accessories such as an HDMI cable, mouse, rechargeable backup battery for a Power Hub, and theft deterrent stickers are not included with the Base Station package.<br /><br />Those accessories are associated with a different system that includes a Power Hub with HDMI output. We understand how the mention of an HDMI cable in the description could reasonably lead to the expectation that an HDMI port would be available, and we’re sorry for the frustration this caused, especially as this feature was important to you.<br /><br />Your feedback is extremely valuable, and we will ensure it is shared with our team so the product description can be reviewed and made clearer to prevent similar misunderstandings in the future.<br /><br />If you have any questions about your current system or would like help exploring alternative options that better suit your needs, please don’t hesitate to contact us at tech&#64;swann.com. We’re here to help.<br /><br />Mary - Swann Team