Dear Charles Lingo, Thank you for your feedback. We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing speed or performance issue while downloading or uploading files. To resolve this, check if Windows, drivers and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA. Additionally, while accessing web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the unit always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty