Dear EugeneS, Thank you for your feedback. We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. If you are still looking to purchase the laptop or other ASUS products and need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, Thank you for your feedback. We certainly understand your disappointment with the laptop and the inconvenience this may have caused if it will not boot up, only a black screen the next morning. If the laptop will not boot up or it's just black screen but the fan, please do the following. Try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still blacks screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Additionally, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings allowing the unit to power on and boot up successfully. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty