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Customer reviews for Hoover SmartWash+ Automatic Carpet Cleaner for
Hoover SmartWash+ Automatic Carpet Cleaner
4.6 out of 5 stars
stars2,763 ratings2,756 reviews
  1. 5 stars83% (2,281)
  2. 4 stars8% (233)
  3. 3 stars2% (57)
  4. 2 stars2% (56)
  5. 1 star5% (136)
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Feb 24, 2020
Melissa
5 out of 5 stars review

Mom of young kids approved

This cleaner is wonderful!! It isn’t any louder than my vacuum cleaner (I have a shark stick vacuum). I have lower back problems and I cleaned my whole living room without stopping and I really wasn’t hurting afterwards. I operated it one handed most of the time and it’s a breeze to clean afterwards. The solution tank is big and so is the water tank so your not having to stop all the time to empty and refill. It’s easy to reassemble and not really bigger than a standard vacuum so storage isn’t a big issue. The only drawback is I’m having to get use to not controlling the solution with a trigger when I’m readjusting the direction I want to use it in but not having to hold the trigger the whole time is worth the adjustment.

Review from walmart.com
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May 6, 2019
Mang
5 out of 5 stars review

Smart way to clean carpets

I was pleasantly surprised with the power of this cleaner. It got rid of some pesky carpet stains that have been there for a few years. The vacuum together with the pretreat and cleaner cleaned my carpet like it was new again. SmartWash assembly was somewhat easy and I had no issues putting it together. It is a little bulky but it gets the job done. Wished I knew about this product earlier. Would've saved me so much more time and effort.

Review from Hoover
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Sep 29, 2022
country girl
5 out of 5 stars review

Excellent!

I've owned this machine for little over two years now and overall it's been great but there was one issue I had about six months into owning it with the dry only button and I was frustrated but Hoover was awesome about it and sent me a box and return label so they could see the problem and fix it. Not only did they send me a brand new machine, they also sent me my old one fixed and restored! This machine does an amazing job and it's much lighter to push than the older previous models. It takes a little bit getting used to it at first since it operates differently than older models. Once you get used to it, it's easy. One complaint I have is it's a pain having to remove the small cleaning solution container and setting it aside for rinsing with water only. (Note: be sure to place it upside down or it will leak cleaning solution all over the floor) Not a deal breaker but I hope with future models there can be a switch to use clean water only for rinsing. One thing I will stress that helps is to clean out the machine good after every cleaning! With this model it is easy to remove the brushes and the plastic covering them. I've always been impressed with Hoover carpet cleaning machines (I've owned older models in the past)

Review from Hoover
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Dec 5, 2023
Mary
1 out of 5 stars review

Burning smell and melted end of brush roller

I bought this machine in May 2023 in September 2023 I noticed that the water was pooling on the floor when I used it and it had a burning smell. As I was cleaning the machine I noticed that one of the rollers was melted on the end (the end that does not have the ball-bearing) I replaced that roller and made sure to clean that are of the main machine. Now Dec 2023 that new roller has done the same thing as the first time. This thine while cleaning the ball-bearing blue part has come off.

Review from Hoover
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reply from hooverpwr

Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner . We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Apr 23, 2020
soukiithehijabi
4 out of 5 stars review

Easy to use. Cleans carpet well. Doesn't dry the carpet as

Easy to use. Cleans carpet well. Doesn't dry the carpet as much as I would like it to but carpet air dries fast because of the cold temp in the house. Love seeing all the dirt gathered in the water, assures me the rug is getting cleaner and cleaner. Trying out different detergents to see which is best but can't wait to clean the carpet again. Recommend to anyone in the market for a carpet cleaner.

Review from Hoover
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Mar 10, 2020
Voz123
5 out of 5 stars review

Works good !!

I just got this vacuum and used it for the first time today--! Wow is all I can say! I have owned a Shark NV501, a Bissell pet vacuum that swivels, and several Oreck vacuums and older Hoovers. Since I did like my Shark the best of all of them but needed one that converted to a power head for under the furniture and beds (I.e., I have four kitties!), I compared the Hoover React with the Shark Powered Lift-Away

Review from walmart.com
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Jun 23, 2020
tara
2 out of 5 stars review

I wanted to love this machine......but......

When this item works, it works very well. It cleans and pulls the water out of the carpet very well. However, after about 5 months or so.....the brush stops spinning and working. I have had mine replaced around 4 times now. Each time I get a new one and eventually the same thing happens. I clean everything after each use. Fortunately....Hoover has been wonderful with replacing, but I really want one that is going to last and that I do not have to keep replacing. Its a great cleaner, but then just stops working in under 6 months.

Review from walmart.com
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Oct 1, 2021
Dana
3 out of 5 stars review

I wouldn't waste my money on this again

I loved this carpet cleaner until it wouldn't spin when cleaning my carpets. It would be nice to be able to find better carpet cleaners that didn't break after so much use. Very disappointed I thought I found a good carpet cleaner but boy was I wrong!

Review from Hoover
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Apr 18, 2022
Dog Mom
5 out of 5 stars review

So easy to use and cleans really well

I have two old dogs and accidents are common as they make their way to the dog door. This machine is surprisingly easy to use. All of the tanks come out easily and are marked for use. The amount of dirt and hair that comes up from a freshly vacuumed carpet is gratifying. The drying option is helpful to speed up drying time. I also used it on my wool area rug with excellent results. So nice to get your money's worth.

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Dec 25, 2022
Amanda
4 out of 5 stars review

So far so good

I read a lot of reviews on this product. It had a pretty high rating on consumer reports, so I went for it. My advice so far is to read the simple instructions. Keep your machine as clean and dry as possible. It takes quite a bit of work to clean it, but I can't imagine putting it away dirty and expecting the machine to last. A simple rinse and laying the parts out to dry is what the manual recommends. It easy to maneuver and does an excellent job cleaning. Depending on how dirty your carpet is, you will want to stop and clean out any debris midway through cleaning, even if the dirty tank isn't quite full. Drying the carpets goes much faster if you use the dry only mode until not much water is pulled up. I do wish the parts were made of sturdier plastic. It seems like some of the parts could easily break and don't quite fit snug together. It doesn't use a ton of cleaner. The sample it came with cleaned one bedroom and our living room.

Review from Hoover
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