Hello James, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.<br />The cooling system in the freezer uses the exterior of the freezer to dissipate heat removed from the interior. It is normal design intended behaviour for the exterior of the freezer to get hot.

Hello Richard, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Hello anonymous, thank you for your review. Some operational sounds such as fans, compressors, or ice dropping into the basket are normal during operation. Ensuring the unit is placed on a flat, stable surface can also help reduce vibration.<br />If you have concerns about the noise level, please contact our support team at support2&#64;curtiscs.com or 1-800-968-9853.<br />The sound you describe may simply be the sound of air being displaced as you close the door.

Hello Jnieves, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Hello anonymous, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Hello Cherriopolis, we are glad to hear you are enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.

Hello anonymous, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Hello Cedric, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Hello FRANK, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 6.5 cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello Mark, thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer and appreciate you taking the time to share your experience.