Hello CHRISTOPHER, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Hello Erica, thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer and appreciate you taking the time to share your experience.<br />The evaporator cooling coils are attached to the underside of each shelf for cooling efficiency making them fixed in location. This is a standard design for manual defrost upright freezers.

Hello FRANK, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 6.5 cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hi David, we are happy to hear you are enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.

Hello Cherriopolis, we are glad to hear you are enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.