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Customer reviews for Frigidaire Gallery 6.5 cu. ft. Upright Freezer for
Frigidaire Gallery 6.5 cu. ft. Upright Freezer
3.8 out of 5 stars
stars
129 ratings63 reviews
  1. 5 stars54% (70)
  2. 4 stars13% (17)
  3. 3 stars8% (10)
  4. 2 stars6% (8)
  5. 1 star19% (24)

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Showing 21-30 of 63 reviews
Sep 12, 2025
Reviewer name: Sylvia
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Not the same as display

The freezer is NOT the same as display. Was disappointed. Needed the freezer. Would have like the pull out shelves.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Sylvia, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 6.5 cu. ft. Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Jul 17, 2026
Reviewer name: Me
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not good

Did not get but three feet that is on bottom of freezer.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Me, we’re sorry to hear that your Frigidaire Gallery 6.5 cu. ft. Upright Freezer arrived missing parts. Our support team can assist with replacement components if needed. Please contact support2@curtiscs.com, call 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Aug 23, 2026
Reviewer name: Hilly
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Freezer

Too small!

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Hilly, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Jun 14, 2026
Reviewer name: James
3 out of 5 stars
3 out of 5 stars review

Gets nice and cold. Outside of freezer gets very hot. Planning to return.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello James, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.<br />The cooling system in the freezer uses the exterior of the freezer to dissipate heat removed from the interior. It is normal design intended behaviour for the exterior of the freezer to get hot.

Aug 21, 2026
Reviewer name: Tim
2 out of 5 stars
2 out of 5 stars review

NON adjustable shelves

Unboxed to find out the shelves are non-adjustable. No way a box of burgers, a ham or a turkey will fit… not even a bag of ice. Pictures will not upload. Maybe they don't want negative comments

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Tim, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.<br />The shelves are fixed in place as the evaporator cooling coils are attached to the underside of the shelves. This is a standard design for a manual defrost upright freezer.

Aug 16, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Dents, scratches, and lore

Awful dents and scratches on the unit. Hoping that it works with the dents and of course it's no eligible for return. For $200 I was really hoping to get a better quality and a product that works.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello anonymous, we’re sorry to hear your Frigidaire Gallery 6.5 cu. ft. Upright Freezer arrived damaged. Please contact our support team so we can review the issue and assist with next steps. You can reach us at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Mar 29, 2026
Reviewer name: TRUTHbeTold
1 out of 5 stars
1 out of 5 stars review

2 Freezers. Both Damaged. 2 Returned NO REFUND!

Ordered one freezer in Dec. The delivery driver carried it up the driveway sideways, resting it on his back, as he's completely bent over. Then ,no joke, he threw it on the porch. The thing was rocking back in forth so much he had to steady it with his hand to get it to stop. This was all on security cams. The box had huge dents/holes/rips and was partially opened. I immediately contacted Frigidaire and they said immediately return that. As long as I can remember, I have known you are not suppose to tilt those that way and def not lay it on its side or throw it. I let support know what happened. Sam's then sends a replacement. They do not refund me just send a replacement. The replacement comes and the box is destroyed again. Yet no security cams clips of mishandling this time. When we open it we notice 3 very large dents on the back and scuffing. Again, I call support. They want to send a third one. I told them I needed the thing in Dec. The dents were all in the back so I told them let me see if it works. So we get it up and running! Yeah, we thought. Then less than a month later the freezer just overnight stopped working. No real reason. Checked breakers and it's on a special plug insert surge protection etc thing. Nothing I could find for why it quit. About $100 of food also was ruined. So I asked to return it for a refund. The Sam's rep was not professional and very rude, so I had to ask to speak to a Sup. Got to the Supervisor and they instantly scheduled a return. Yeah, or so I thought. The return goes as planned, kinda. The guys picking it up misjudged the steps on my porch and banged the freezer bottom into my brick! It Made a huge noise. This left silver transfer on my bricks all while chipping 3 bricks in the process. So it was picked up. Yet, no refund. So I look at my acct. Well somehow both freezers, the one I returned in Dec and the most recent one are on the same order number. So it shows I returned 2 freezers yet no refund. When they ordered the replacement they created a different order number. Well they returned both to the same %23. That's a them error not me. But they won't fix it. I called today to speak to Sam's for the refund. They refuse to refund me for the Freezer and say I need to prove I did not get a refund! Yet, they have zero proof they refunded me!?? What?!? So now it's on me to prove they did not refunded me for an item they mishandled and does not work due to their errors!?? Which is now returned. I am going to move to a different wholesale club over this issue. Sam's frequently delivers products so close to exp. they exp. within days or same day. They often send items completely diff from what I ordered. They also cancel orders 4 to 5 days after I ordered them frequently!? No customer service. I'm out the cost of this freezer and the freezer. They are requesting my bank statements!?? They know for a fact it was NEVER refunded they sent a replacement not a refund. Worst!

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello TRUTHbeTold, we’re sorry to hear your Frigidaire Gallery 6.5 cu. ft. Upright Freezer arrived damaged. Please contact our support team so we can review the issue and assist with next steps. You can reach us at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Mar 11, 2026
Reviewer name: Paula
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

Had to buy a replacement after 1 month. We had multiple thermometers placed in this bc we could tell right away that it was not cold enough. This freezer never reached below 0 based on our thermometer placed at the center of it. The internal temperature was also wildly different from the top shelf to the bottom. The bottom shelves were cold enough to at least keep already frozen items frozen (things that weren't frozen in our kitchen freezer first took days to freeze in this). The top ones were ABOVE 30! Our final straw was after we started getting warmer weather above 65…. Found the internal core temperature of the freezer at 25 and everything had began to thaw. FOUR MONTHS OF SAVED BREASTMILK GONE. Devastating.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Paula, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Apr 2, 2026
Reviewer name: NotHappy
2 out of 5 stars
2 out of 5 stars review

They are selling returns and scratch'n dents!

Mine is clearly a returned Frigidaire upright freezer and also has 2 dents. How do I know it's a return? Someone already peeled the thin plastic wrap off the door, top and sides. Some plastic wrap was left around the door hinge and the very bottom of the sides. Also has 3 greasy fingerprints on the top. The middle fingerprint is too faint to see in the photo below. It also has 2 dents, yet the styrofoam and box around it were not damaged, so the dents were there before it was packed. Either Frigedair is doing this or Sams. Whichever company is obligated to disclose it, otherwise it's a scam. It's deceptive business practices/fraud.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello NotHappy, we’re sorry to hear your Frigidaire Gallery 6.5 cu. ft. Upright Freezer arrived damaged. Please contact our support team so we can review the issue and assist with next steps. You can reach us at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Mar 15, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Shelves NOT Adjustable or Removable

Great price. But, this freezer has wire shelves that cannot be moved or removed(my photo shows the shelves). It is a very stylish freezer on the outside. But, there's a reason they didn't give a close up of the shelves or put a display unit in the store.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello anonymous, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.<br />The refrigeration system evaporator coils are attached to the underside of each shelf for cooling system efficiency rendering the shelves fixed in place. It&#39;s a standard design for manual defrost upright freezers.