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Customer reviews for Frigidaire Gallery 6.5 cu. ft. Upright Freezer for
Frigidaire Gallery 6.5 cu. ft. Upright Freezer
4.1 out of 5 stars
stars82 ratings35 reviews
  1. 5 stars61% (50)
  2. 4 stars17% (14)
  3. 3 stars7% (6)
  4. 2 stars4% (3)
  5. 1 star11% (9)

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Showing 21-30 of 35 reviews
Dec 6, 2025
Ingrid leavitt
5 out of 5 stars review

Verified Purchase

Great item , great price

Perfect

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hi Ingrid leavitt, we are happy to hear you are enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.

Nov 20, 2025
Glen
5 out of 5 stars review

Verified Purchase

The coils freeze very fast in this standing freeze

Amazing freezer

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Glan, we are glad to hear you are enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.

Mar 29, 2026
TRUTHbeTold
1 out of 5 stars review

2 Freezers. Both Damaged. 2 Returned NO REFUND!

Ordered one freezer in Dec. The delivery driver carried it up the driveway sideways, resting it on his back, as he's completely bent over. Then ,no joke, he threw it on the porch. The thing was rocking back in forth so much he had to steady it with his hand to get it to stop. This was all on security cams. The box had huge dents/holes/rips and was partially opened. I immediately contacted Frigidaire and they said immediately return that. As long as I can remember, I have known you are not suppose to tilt those that way and def not lay it on its side or throw it. I let support know what happened. Sam's then sends a replacement. They do not refund me just send a replacement. The replacement comes and the box is destroyed again. Yet no security cams clips of mishandling this time. When we open it we notice 3 very large dents on the back and scuffing. Again, I call support. They want to send a third one. I told them I needed the thing in Dec. The dents were all in the back so I told them let me see if it works. So we get it up and running! Yeah, we thought. Then less than a month later the freezer just overnight stopped working. No real reason. Checked breakers and it's on a special plug insert surge protection etc thing. Nothing I could find for why it quit. About $100 of food also was ruined. So I asked to return it for a refund. The Sam's rep was not professional and very rude, so I had to ask to speak to a Sup. Got to the Supervisor and they instantly scheduled a return. Yeah, or so I thought. The return goes as planned, kinda. The guys picking it up misjudged the steps on my porch and banged the freezer bottom into my brick! It Made a huge noise. This left silver transfer on my bricks all while chipping 3 bricks in the process. So it was picked up. Yet, no refund. So I look at my acct. Well somehow both freezers, the one I returned in Dec and the most recent one are on the same order number. So it shows I returned 2 freezers yet no refund. When they ordered the replacement they created a different order number. Well they returned both to the same %23. That's a them error not me. But they won't fix it. I called today to speak to Sam's for the refund. They refuse to refund me for the Freezer and say I need to prove I did not get a refund! Yet, they have zero proof they refunded me!?? What?!? So now it's on me to prove they did not refunded me for an item they mishandled and does not work due to their errors!?? Which is now returned. I am going to move to a different wholesale club over this issue. Sam's frequently delivers products so close to exp. they exp. within days or same day. They often send items completely diff from what I ordered. They also cancel orders 4 to 5 days after I ordered them frequently!? No customer service. I'm out the cost of this freezer and the freezer. They are requesting my bank statements!?? They know for a fact it was NEVER refunded they sent a replacement not a refund. Worst!

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello TRUTHbeTold, we’re sorry to hear your Frigidaire Gallery 6.5 cu. ft. Upright Freezer arrived damaged. Please contact our support team so we can review the issue and assist with next steps. You can reach us at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Apr 2, 2026
NotHappy
2 out of 5 stars review

They are selling returns and scratch'n dents!

Mine is clearly a returned Frigidaire upright freezer and also has 2 dents. How do I know it's a return? Someone already peeled the thin plastic wrap off the door, top and sides. Some plastic wrap was left around the door hinge and the very bottom of the sides. Also has 3 greasy fingerprints on the top. The middle fingerprint is too faint to see in the photo below. It also has 2 dents, yet the styrofoam and box around it were not damaged, so the dents were there before it was packed. Either Frigedair is doing this or Sams. Whichever company is obligated to disclose it, otherwise it's a scam. It's deceptive business practices/fraud.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello NotHappy, we’re sorry to hear your Frigidaire Gallery 6.5 cu. ft. Upright Freezer arrived damaged. Please contact our support team so we can review the issue and assist with next steps. You can reach us at support2@curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Mar 15, 2026
anonymous
4 out of 5 stars review

Shelves NOT Adjustable or Removable

Great price. But, this freezer has wire shelves that cannot be moved or removed(my photo shows the shelves). It is a very stylish freezer on the outside. But, there's a reason they didn't give a close up of the shelves or put a display unit in the store.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello anonymous, thank you for your feedback. We’re sorry the Frigidaire Gallery 6.5 cu. ft. Upright Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.<br />The refrigeration system evaporator coils are attached to the underside of each shelf for cooling system efficiency rendering the shelves fixed in place. It&#39;s a standard design for manual defrost upright freezers.

Mar 11, 2026
Paula
1 out of 5 stars review

DO NOT BUY

Had to buy a replacement after 1 month. We had multiple thermometers placed in this bc we could tell right away that it was not cold enough. This freezer never reached below 0 based on our thermometer placed at the center of it. The internal temperature was also wildly different from the top shelf to the bottom. The bottom shelves were cold enough to at least keep already frozen items frozen (things that weren't frozen in our kitchen freezer first took days to freeze in this). The top ones were ABOVE 30! Our final straw was after we started getting warmer weather above 65…. Found the internal core temperature of the freezer at 25 and everything had began to thaw. FOUR MONTHS OF SAVED BREASTMILK GONE. Devastating.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hello Paula, we’re sorry to hear about the issue with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer. This is not the experience we want for our customers. Please contact our support team so we can help troubleshoot the issue and review warranty options at support2&#64;curtiscs.com, 1-800-968-9853, or https://www.curtisint.com/product-support.

Nov 21, 2025
Stephanie
5 out of 5 stars review

Handicap accessible freezer

I just bought this freezer today for $219 before tax. It was very easy to install and set up. Only took about 15-20 mins after plugged in to start getting cold and 2-3 before ready to use. I am handicapped and this freezer is perfect for me to use it has a great seal. No scratches, dents or dings. Glad I bought this instead of the 7 cubic ft one I was gonna buy only a $19 difference. Would've liked a black one to match appliances in apt but still a great freezer.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hi Stephanie, we are happy to hear you are pleased with your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.

Dec 18, 2025
Candice
2 out of 5 stars review

Bad quality, no support

Write the company an email to try to get bolts that were missing. The reply was that I needed more documentation to receive the three missing bolts. The fort is secured by one bolt which makes the door unstable and falls off the hinge every time it is opened. Don't buy this freezer.

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hi - Candice, the Parts Team sent you an email on November 29 2025 requesting details of your request for parts and it seems you haven&#39;t responded.<br />Here&#39;s their contact info:<br />For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Nov 21, 2025
Jacob
5 out of 5 stars review

Super cute and affordable.

Sleek silver / black tint . Very cute . Good quality door . Lots of room inside . Would purchase this for any small space . Top handle on fridge door .

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hi Jacob, we are happy to hear you are pleased with the appearance, value and utility of your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.

Nov 21, 2025
NATALY
5 out of 5 stars review

I like it for my garage

This a great freezer. It has 5 shelves and an ice tray. It is almost as tall as me but slim in size. It is a great back up for my garage %26 my family. It has a low annual power consumption

Helpful?5HROC46MGB0P16832217734
reply from Curtis International Ltd.

Hi NATALY, we are happy to hear you are enjoying your Frigidaire Gallery 6.5 cu. ft. Upright Freezer.