There's nothing more important to us than your safety and satisfaction, so we're very sorry to hear about your experience with our IPL device, and we hope you're feeling better. Be assured this isn't what we expect with our safety checks and when following the instructions on the app. However, it's possible for certain areas on your body to absorb more light energy leading to a burning sensation/discomfort. These include dark brown or black spots, freckles, birthmarks, moles, warts, large veins, darker pigmented areas, scars, and skin anomalies. Your safety and satisfaction aren't something we take lightly, so we'd like to make a detailed report to our Safety Team, and help. Please call us at 800-272-8611.

We're so very sorry to hear that you didn't get the results you were hoping for. There could be many reasons you're not getting ideal results such as skin tone and even hair color. We'd like to collect some details and troubleshoot what's going on and make a detailed report to our Quality Team. Please call us at 800-272-8611.

Anar, thank you so much for giving our new Skin i-expert IPL a try. We're so sorry to hear about what's going on. Please know that with our numerous quality and safety checks to ensure you have an exceptional experience and results. If you weren't aware, our IPL is not suitable for everyone. It is most effective on light to medium skin tones with hair ranging from natural blonde to dark brown or black. The device is not effective on very blonde, red, grey or white hair where the smaller amount of melanin would not absorb the light energy. However, paradoxical hair growth has been reported following IPL treatment. The prevalence is very low and is most frequently associated with women of Mediterranean decent treating facial hair. The occurrence of paradoxical hair growth on the body has not been reported, so as this isn't something we take lightly, we'd like to collect some details for our Quality and Safety Team and help you with this. Please call us at 800-272-8611.