Above all else, your safety and satisfaction are our top priority. We're very sorry to hear about your experience with our IPL device. Be assured this isn't what we expect with our safety checks and with the help of our app. However, using the device on dark brown or black spots such as freckles, birthmarks, moles, warts, large veins, darker pigmented areas, scars, and skin anomalies can cause this to happen. That's because more light energy is being absorbed into the skin which could result in a burn, burning sensation, and discomfort. This isn't something we take lightly, and we'd love to hear from you about this , make a detailed report to our Safety Team, and help. Please call us at 800-272-8611.

Hi Naori. We’re sorry to find out you’re having trouble connecting to the app. So that we can help, please could you reach out to us via chat, email, or phone: https://uk.braun.com/en-gb/contactus. – Your Braun team_

We're sorry to hear about this. We know how important it is for you to use the app with this device. Please get in touch with the Braun Team in your country to inform them you want the app available. If you're unsure how to contact them, please give us a call at 800-272-8611 so we can help direct you.