I have a very large and furry Bernese Mountain Dog, so have a robot vacuum on each floor. I specifically bought this one to replace a very new Roomba that I wish I hadn't left unopened for months before finding out it was *awful*. The Saros 10 was super easy to setup; and it does an excellent job of cleaning up all the fur that the Roomba just left in clumps. The fact that it both vacuums and mops (and knows where to do both) is life-changing... my other Shark robots on the upper two floors require me to swap out parts to mop. I have already recommended this robot vacuum to a friend and will eventually replace the other two upstairs vacuums with this or another Roborock. Can't recommend more highly!

Never having a robot vac before, we didn't know what to expect. What we got was a clean house with very little effort. The app is simple to use, the vac/mop performs great, and even the occasional cleaning of the unit is no big deal. We are very pleased with this purchase!

I absolutely love my Roborock. I am still getting used to it but to be honest it has gone above and beyond. I am learning the APP and it is really easy with a few minor issues. The 'spot cleaner' is hard to find, but that could be me. I wish there was an easier way to do that. If there is I will find it.

I’ve had room a since the beginning and upgraded often. This unit outperforms and outsmarts the latest. The low maintenance is great.

Great robo vacuum!! The roborock vacuums and mops well and the mobile application is very friendly to clean specific areas or rooms. Flawless navigation around obstacles and easy mapping.

We had a robot vac before, but nothing to this caliber. How it lays out your house and doesn’t touch anything. It’s not supposed to make this a top-of-the-line back and mop. Set it and forget it.

I give this system a solid 4 out of 5 stars. Pros: No more pet hair tangles. I'm not having to unjam the main brush daily due to pet hair being caught in the rollers. No fighting with clean/dirty water with the Refill & drainage System! The AI does extra on dirty places identifed. cons: This system seems to have taken a step backwards on the AI auto detect system. With its ability to lift itself up a some it now trys to do weird stuff. I have some desks with extended horitzontial legs. The robot loves to high center itself on it. I had to setup no go zones so I don't have to save the it daily. My previous version would just bump and move on. This one oohh no it goes I can get over it, and quickly hi-centers itself and screams for help. It also does this with my office chair too, it loves to get stuck instead of just Identifying a chair like the previous version and just avoiding it.. Its AI needs some love. If the lighting is poor or extra shadowed it will run over dog accidents and smear it around. While the previous version would do this sometimes. This one has a higher frequency of doing it. I'm guessing its cause the AI thinks its extra dirty and/or its an obstical it can get over and then smushes the mess. Again the AI needs some love.

We had this vacuum for 2 weeks before being to file a warranty claim due to the communication sensor affecting its ability to empty the dust bin or wash the mop - an issue that we found was extremely common after getting to find solutions online. Also, does not communicate with whatever assistant you use (e.g. Google) as advertised. Very buggy... should have been held off for release until these issues were resolved.

These are great if you get a good one. If you don't, it's painful. Roborock's 24/7 support means you call in and then wait for someone to email you and ask you questions. You spend hours emailing back and forth and they want you to upload videos to google and give permissions for anyone to view. Very painful process and they may decide to just stop emailing you. Not worth the trouble.

Good: can navigate high-pile carpets and exercise mats (QR T78 cannot), can use cleaning solution, picks up pet hair clumps Bad: Everything else. Could find the docking station 2 out of 10 times (and I did spend 30 minutes with the tech support call), gets 'frustrated' (?) with the deck on-ramp and uses high speed to ram (literally) into the dock, loses 1% battery per 10 linear feet of carpet vacuuming, why does it even need articulated mop arm if it doesnt even get close to half the corners in the room, terrible pathing around non-square furniture leaving major patches not even touched, bad (worse than QRT78) performance vacuuming bare floors - if there's cat dry food on the floor, expect the pieces just re-arranged instead of picked up (or sometimes violently flung across the room).