I purchased my Roborock vacuum about five months ago, and I've been very happy with it. It performs exactly as expected—cleaning efficiently, navigating well, and saving me a lot of time. Overall, it's been a great investment and I would definitely recommend it.

I have the Soros 10R and it's amazing. I really wish they brought the refill and dispensing dock to the USA. Will this ever come to the US?

I’ve been using the Roborock vacuum for two weeks now, and I am absolutely impressed! The way it seamlessly maneuvers through different areas of my floors—whether carpet, tile, or hardwood—is nothing short of amazing. It navigates effortlessly, never missing a spot, and leaves my home spotless every time. The build quality is outstanding; it genuinely feels premium—almost like an Apple product! 😄 From the sleek design to the intuitive functionality, it’s clear that a lot of thought went into crafting this vacuum. If you’re looking for a reliable, efficient, and smart cleaning companion, the Roborock is definitely worth it. I couldn’t be happier!

We had this vacuum for 2 weeks before being to file a warranty claim due to the communication sensor affecting its ability to empty the dust bin or wash the mop - an issue that we found was extremely common after getting to find solutions online. Also, does not communicate with whatever assistant you use (e.g. Google) as advertised. Very buggy... should have been held off for release until these issues were resolved.

It's great at first but after 3 months you understand why there's 3 month return window. It can't find the dock, can't understand you, talks randomly, doesn't dry, does not charge itself so I constantly find it dead. The previous models docks were much easier to clean. It's not that strong and it gets damaged on its own with the guidance not lowering. I'm returning it.

The robot is advertised as as having "uninterrupted cleaning" because it's supposedly smart enough to avoid obstacles. THIS IS NOT TRUE AT ALL. I have to fix the robot multiple times a day because it runs into anything and everything. It vacuums up cords, clothes, hits my dogs, hits our feet, finds all shoes and gets stuck vacuuming the shoe laces, gets stuck in the same spot multiple times even though it was able to get to the spot, folds rugs over so that it can't actually clean them, and it does this EVERY SINGLE TIME IT CLEANS. I cannot stand the thing anymore. I thought I was buying an autonomous cleaning solution but instead I have to micromanage the thing. I find myself wondering if I would have just saved myself time money and hassle by just manually vacuuming. I cannot emphasize enough how frustrating this device is to use. If you don't mind having to micro-manage it and get it unstuck from every cord you own, then this robot is perfect for you. I never thought I would miss my Roomba but this robot outdid itself.

These are great if you get a good one. If you don't, it's painful. Roborock's 24/7 support means you call in and then wait for someone to email you and ask you questions. You spend hours emailing back and forth and they want you to upload videos to google and give permissions for anyone to view. Very painful process and they may decide to just stop emailing you. Not worth the trouble.

I bought S10 thinking it will be the best, but this never worked, Its lidar sensor never worked. I send more than 5 emails to customer service of Roborock and they jus said me they were unable to repair and that I have to search for a technician, get a quote, send the quote, receive an approval and then get the repair by someone that may unknow the product. I had to return it.

The entire point of a robot vacuum is to clean your house and you don't need to think about it. This robot get clogged, stuck, jammed, and lost to the point that roughly 50% of all runs of this vacuum have ended with me needing to retrieve or reset this, making it more of a pain to have than just vacuuming and mopping manually. The AI detection is subpar at best, constantly marking things as keep out zones which are not present and not detecting things specifically advertised to detect. The Saros 10 is supposed to automatically detect pet messes but managed to run over one from a cat that slung poop out of the litter box. For a robot at is 1600 dollars, this is supposed to make my life easier and if anything has made it more difficult.

Good: can navigate high-pile carpets and exercise mats (QR T78 cannot), can use cleaning solution, picks up pet hair clumps Bad: Everything else. Could find the docking station 2 out of 10 times (and I did spend 30 minutes with the tech support call), gets 'frustrated' (?) with the deck on-ramp and uses high speed to ram (literally) into the dock, loses 1% battery per 10 linear feet of carpet vacuuming, why does it even need articulated mop arm if it doesnt even get close to half the corners in the room, terrible pathing around non-square furniture leaving major patches not even touched, bad (worse than QRT78) performance vacuuming bare floors - if there's cat dry food on the floor, expect the pieces just re-arranged instead of picked up (or sometimes violently flung across the room).