Received message to request refund because was not deliverable. But I decided to wait because Fed Ex still showed being delivered, just late. Instead of two days, took about a week. But we did receive it and we love it,

After ordering 3 times and canceled, I tried one last time and got lucky. It got delivered on time and for the price, it is very compete with everything but the tank. Keep on trying and you might get lucky as well.

I've ordered twice. Order canceled both times. Customer service was awful and said my only option is to keep trying and buy full price when back in stock and THEN they would send back the difference. Nah I'm good just keep it.

Ordered online, but a few hours after it said "Your order has been placed, thank you!", I got an email saying the order was canceled because the item was out of stock. The website still shows that it's in stock.

Beautiful fire pit. Took a risk with the bad reviews and it was totally worth it.

Always not available or order getting cancelled or wanting to charge you $258.80 for shipping fee when item appears to be in stock

Ordered despite the reviews. Came in 2 days. Set up was minimal and the look is fantastic. Added my own blue glass

Was afraid to order based off the reviews, but I got an email saying they were back in stock so I placed an order. I was lucky—no issues whatsoever.

This looks lovely for the price, but Sam's keeps canceling my order. Not sure why it's listed if you can't purchase it.

Deserves no star! Ordered twice when it was shown as in-stock, as it is now. Both times cancelled as “out of stock”