Hi Brian, we are sorry to hear our shelf was not exactly what you expected. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime. Please reach out to our Member Support Team at (888) 301-0332 if you need further assistance.

We are sorry to hear you are not satisfied with this shelf, Mx. This shelving unit is rated to hold 200 lbs. per shelf when weight is distributed evenly. For maximum stability, please ensure support poles are fully seated, adjustable feet are leveled, and unit is secured to a wall using the included brackets. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

Hi Patsy, we are sorry to hear you had a frustrating experience with our shelf due to the heat wave. This shelf is resin molded, so we do advise that for every 5 degrees above 95 degrees F, decrease the weight on the shelves by 10%. It is also important to evenly distribute the weight on each shelf.

We are sorry you are not completely satisfied with our product, Cheyenne. Please know this Member's Mark shelving unit provides 14.6" of height between shelves and is designed to fit the Member's Mark 27-gallon totes. Unfortunately, some other brands and sizes of totes may not fit. All Member's Mark items come with a 100% Satisfaction Guarantee, and please reach out to our Member Support Team at (888) 301-0332 for further assistance.

These shelves are designed to fit the Members Mark 27 Gallon Black and Yellow tote. Unfortunately, some other brands or sizes of totes may not fit properly. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.