We are sorry to hear you are not completely satisfied with our product, Jw. Please know the Member's Mark shelving unit provides 14.6" of height between shelves and is designed to fit the Member's Mark 27 gallon totes. Unfortunately, some other brands of totes may not fit properly. All Member's Mark items come with a 100% Satisfaction Guarantee, please reach out to our Member Support Team at (888) 301-0332 for further assistance.

We're sorry the shelf isn't performing as expected, waffles. This shelving unit is rated to hold 200 lbs. per shelf when weight is distributed evenly. For maximum stability, please be sure the support poles are fully seated, adjustable feet are leveled, and unit is secured to a wall using the included brackets. As a reminder, al Member's Mark items come with a 100% Satisfaction Guarantee, please reach out to our Member Support Team at (888) 301-0332 for further assistance.

These shelves are designed to fit the Members Mark 27 Gallon Black and Yellow tote. Unfortunately, some other brands or sizes of totes may not fit properly. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.