Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any questions. Thanks!

Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. The Shokz app also allows for customizing the touch sensors. If the battery is not functioning properly, all Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!

Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. We also recommend resetting your Shokz. To factory reset your Shokz OpenFit Air, place both earbuds into the charging case, then press and hold the touch areas on both earbuds simultaneously for 15 seconds. The indicator light will flash orange for 5 seconds and turn off when complete, then flash orange and green to enter pairing mode. There is also a phone setting that may resolve any low volume issues. 1. Turn Off Volume Limit Settings For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature. For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit. For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. 2. Adjust EQ Settings Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* If the issues persists following these steps, we have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

Hello - We're very sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! If you'd like to return these, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!