Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. We also recommend resetting your Shokz. To factory reset your Shokz OpenFit Air, place both earbuds into the charging case, then press and hold the touch areas on both earbuds simultaneously for 15 seconds. The indicator light will flash orange for 5 seconds and turn off when complete, then flash orange and green to enter pairing mode. There is also a phone setting that may resolve any low volume issues. 1. Turn Off Volume Limit Settings For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature. For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit. For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. 2. Adjust EQ Settings Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* If the issues persists following these steps, we have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

Hello -Shokz here! We're sorry to hear this has been your experience. In this case, we'd suggest a manual reset of the headphones. All Shokz come with a 2-year warranty, as well as a 45-day return window. Please reach out to us if you need further assistance. Thank you!

Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!

Hi there- Shokz here! We're very sorry to hear this has been your experience. The Shokz OpenFit Air is fully compatible with Apple products, so failure to work usually stems from common connection glitches rather than a lack of design support. The earbuds must be explicitly put into pairing mode by placing them in the case and holding both touch areas until the indicator light flashes orange and green. We also recommend ensuring that the latest firmware version has been updated via the Shokz app. Please reach out to our Customer Happiness Team if you have any questions. Thank you!