Hi there- Shokz here. We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve any low volume issues. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to Sam's Club Customer Service directly to learn of their return policy. Thank you!

Hi Mark - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Air. In this case, we'd suggest a manual reset of the headphones, as well as ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!