Hi there- Shokz here! We&#39;re sorry to hear this has been your experience. To improve sound quality and volume on your Shokz OpenFit Air, please ensure a snug, proper fit by rotating the earbud so the speaker rests closer to your ear canal. Utilize the Shokz App to select specialized EQ modes (e.g., Bass Boost, Vocal) and adjust volume via the on-earbud touch controls. There is also a phone setting that may resolve any low volume issues. Turn Off Volume Limit Settings<br />For iPhone: Go to Settings &gt; Sounds &amp; Haptics &gt; Headphone Safety, switch off the Reduce Loud Audio feature. <br />For Samsung: Go to Settings &gt; Sounds and Vibration &gt; Volume, click More, and turn off Media Volume Limit. <br />For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. <br />Please reach out to our Customer Happiness Team if you have any other questions, or reach out to Walmart directly to learn of their return policy if you decide these are not a good fit for you. Thank you!

Hi Jim- Shokz here! We&#39;re sorry to hear this has been your experience. Since this order was fulfilled by Sam&#39;s Club, we kindly ask that you reach out to their Customer Service directly so they may assist you with this. Thank you.