We're sorry to hear that this has been your experience, as our Gain laundry detergent bottles do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to learn more and see how we can best assist further. When you're able, please give us a call at (800) 888-4246.

We're sorry to hear that you're unhappy with the scent of your Gain + Oxi detergent, Kc, and we appreciate you taking the time to share your feedback with us. We know that scent can be really important, so we do a lot of research and testing when we design our products to make sure we're meeting the needs/preferences of our consumers, and to ensure that our products provide great results every time when used as directed, so please know that this isn't the experience we want you to have, and we're glad you let us know your thoughts. We'd like to assist you further and help you find a scent you love; please give us a call at (800) 888-4246, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday.

We're sorry to hear that you're not a fan of the strength of the scent, Mo. We do put a lot of thought into creating features that we think you'll enjoy and we’d recommend discontinuing use. Please reach out to us at your earliest convenience, we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-888-4246. Thank you, and we look forward to hearing from you. -The Gain Team

Thanks, Chey, for being a Gain + Oxi Liquid Laundry Detergent with Original scent consumer. We're sorry to learn that you're not happy with the fragrance of your current bottle. Because your nose knows what fragrances you want and love, and we’re confused about the change you’re mentioned. This version of Gain was introduced to our Club Store vendors in June, 2024, and hasn’t been changed since that time. We'd be happy to talk further with you about this bottle, just in case something was missed in our many product checks. Call us any Monday-Friday, from 9 AM to 6 PM, EST. We're also available Saturdays-Sundays from 9 AM to 5:30 PM, EST. Our number is 1 (800) 888-4246.