We're for this experience with the cookware, Dalila. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some other tips to protect the set. 1) Always cook on low to medium heat. 2) Avoid the open fire climbing up the body walls. 3)Avoid sudden temperature changes (Thermal Shock) on the cookware itself. Always let cookware cool down to room temperature before washing. If you are still unhappy, please contact Member Support at (888) 301-0332 and they can go over your options for a return or exchange.

Thank you for the great review and feedback, Ernie!

We are sorry about your experience, Mckymse. We suggest seasoning to create a temporary oil layer that supplements the coating’s non-stick properties and extends the life of your set. 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy you can return the set for a full refund with the Member’s Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.