Hello there, thank you for sharing your experience — we understand how much joy it brings when a new laundry set looks great and works beautifully. It’s wonderful to hear your LG 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA has been a stylish and functional addition to your laundry room. The combination of large capacity, intuitive options, and smart features is designed to make everyday laundry easier while elevating the space it’s in. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi Mike51! Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with the LG WM6500HBA washer. We understand how disappointing it can be when a product doesn't meet your expectations, especially after trusting recommendations. We hear your concerns regarding the vibration issue and the limited customization options with the settings. Your feedback is valuable, and we will certainly take it into consideration for future improvements. In the meantime, we want to ensure that you're getting the most out of your washer. Our customer support team would be happy to assist you with troubleshooting the vibration issue and offer guidance on optimizing the settings for your needs. Please don't hesitate to reach out to us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time, and we’ll do everything we can to help. Your satisfaction is important to us, and we're committed to assisting you. Sincerely, The LG Electronics Team

Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!

Hi, there. We apologize for any inconvenience you experienced while trying to reach the correct person for assistance with your LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, model WM6500HBA washing machine. We understand how frustrating it can be to encounter challenges when seeking support. We're glad to hear that once you connected with the right person, the advice provided was helpful. Our aim is to provide prompt and effective support to ensure a positive customer experience. If you have any further questions or require additional assistance with your LG washing machine or any other LG product, please don't hesitate to reach out to us at @LGUSSupoort on Facebook or Twitter. We are here to help and ensure that your experience with LG products and services is a smooth and satisfactory one. Thank you for your patience and understanding. We appreciate your feedback, and it will help us improve our customer support process to better serve you and others in the future. ^Danee