Hey there. Thank you for taking your time in leaving us your review on this washer. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ~Anthony

Hi Mike51! Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with the LG WM6500HBA washer. We understand how disappointing it can be when a product doesn't meet your expectations, especially after trusting recommendations. We hear your concerns regarding the vibration issue and the limited customization options with the settings. Your feedback is valuable, and we will certainly take it into consideration for future improvements. In the meantime, we want to ensure that you're getting the most out of your washer. Our customer support team would be happy to assist you with troubleshooting the vibration issue and offer guidance on optimizing the settings for your needs. Please don't hesitate to reach out to us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time, and we’ll do everything we can to help. Your satisfaction is important to us, and we're committed to assisting you. Sincerely, The LG Electronics Team

Hi, there. We apologize for any inconvenience you experienced while trying to reach the correct person for assistance with your LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, model WM6500HBA washing machine. We understand how frustrating it can be to encounter challenges when seeking support. We're glad to hear that once you connected with the right person, the advice provided was helpful. Our aim is to provide prompt and effective support to ensure a positive customer experience. If you have any further questions or require additional assistance with your LG washing machine or any other LG product, please don't hesitate to reach out to us at @LGUSSupoort on Facebook or Twitter. We are here to help and ensure that your experience with LG products and services is a smooth and satisfactory one. Thank you for your patience and understanding. We appreciate your feedback, and it will help us improve our customer support process to better serve you and others in the future. ^Danee