Hi! We understand your experience falls short of your expectations and our standards. Should you need further support, don't hesitate to reach out to us on Facebook or Twitter. Our handle for both of these platforms is @LGUSSupport. Alternatively, feel free to leave us your feedback here: http://spr.ly/6422ulokn. ^Chris

Hello! We appreciate your fantastic review! It’s wonderful to hear how much you’re enjoying your LG Washer — great capacity and strong performance make for an easy win, and your enthusiasm truly shines through! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi Mike51! Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with the LG WM6500HBA washer. We understand how disappointing it can be when a product doesn't meet your expectations, especially after trusting recommendations. We hear your concerns regarding the vibration issue and the limited customization options with the settings. Your feedback is valuable, and we will certainly take it into consideration for future improvements. In the meantime, we want to ensure that you're getting the most out of your washer. Our customer support team would be happy to assist you with troubleshooting the vibration issue and offer guidance on optimizing the settings for your needs. Please don't hesitate to reach out to us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time, and we’ll do everything we can to help. Your satisfaction is important to us, and we're committed to assisting you. Sincerely, The LG Electronics Team

We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha