Hi there! It seems like the experience with your washer has you in a spin! But worry not, we're here to help you find your way back to the straight and narrow path of laundry bliss! Please send us a private message on social media (@LGUSSupport) with your washer model & serial number along with your phone number. We look forward to helping make your washer a sensational sudsing machine! ^Chris

We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. It would be our pleasure to discuss how we could rectify your experience with us, We'd love to hear from you. ~Tanisha

We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha

Hey there. Thank you for taking your time in leaving us your review on this washer. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We will surely pass on your feedback to the rest of our team. ~Anthony

Hello there, thank you for sharing your experience — we understand how much joy it brings when a new laundry set looks great and works beautifully. It’s wonderful to hear your LG 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA has been a stylish and functional addition to your laundry room. The combination of large capacity, intuitive options, and smart features is designed to make everyday laundry easier while elevating the space it’s in. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️