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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 51-60 of 126 reviews
Oct 24, 2023
Raj1230
4 out of 5 stars review

Verified Purchase

Great Features!1

[This review was collected as part of a promotion.] We bought this Washer/Dryer set a month ago. We have been using them regularly and they both work great. We like AI feature in both the Washer and Dryer.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Oct 31, 2023
David kr
2 out of 5 stars review

Verified Purchase

great machine, bad computer!

[This review was collected as part of a promotion.] i bought this in august, it seems like a great machine, but the computer in it had to changed out already!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from Customer Care

Hi! We understand your experience falls short of your expectations and our standards. Should you need further support, don't hesitate to reach out to us on Facebook or Twitter. Our handle for both of these platforms is @LGUSSupport. Alternatively, feel free to leave us your feedback here: http://spr.ly/6422ulokn. ^Chris

Apr 13, 2026
Rodrigl777
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] This product ia amazing, goid capacity, excellent product. I like too much.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hello! We appreciate your fantastic review! It’s wonderful to hear how much you’re enjoying your LG Washer — great capacity and strong performance make for an easy win, and your enthusiasm truly shines through! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Nov 17, 2025
Mike51
2 out of 5 stars review

No custom settings and high vibration, pass!

Bought this after reading consumer reports, should have did further research. The bad is that this washer has a t lot of vibration, so much that it sways back and forth on the pedestal. Also everything is a setting that always puts it on a high spin so I can’t lower the spin setting when it’s in the ai mode. Here’s a thought, maybe make it so I can adjust the setting to my liking instead of being forced to use your pre set crap and then you don’t even have a customize mode where I can save my settings, very non user friendly and now I’m stuck with this.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Hi Mike51! Thank you for sharing your feedback, and we truly apologize for the frustration you've experienced with the LG WM6500HBA washer. We understand how disappointing it can be when a product doesn't meet your expectations, especially after trusting recommendations. We hear your concerns regarding the vibration issue and the limited customization options with the settings. Your feedback is valuable, and we will certainly take it into consideration for future improvements. In the meantime, we want to ensure that you're getting the most out of your washer. Our customer support team would be happy to assist you with troubleshooting the vibration issue and offer guidance on optimizing the settings for your needs. Please don't hesitate to reach out to us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time, and we’ll do everything we can to help. Your satisfaction is important to us, and we're committed to assisting you. Sincerely, The LG Electronics Team

Oct 6, 2023
David kr
3 out of 5 stars review

Verified Purchase

i bought it about 1-2 months ago, great machine, yet the computer broke already and had to be replaced.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from Customer Care

We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha

Oct 31, 2023
Carlee2015
5 out of 5 stars review

Verified Purchase

Easy to use controls!

[This review was collected as part of a promotion.] Great machine! Works and cleans as expected, it's amazing!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
May 10, 2024
Acan9313
5 out of 5 stars review

Verified Purchase

Awesome Product

I bought this washer around a month ago. The technology & AI wash combo have been such an awesome addition to have around the house.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Jan 29, 2024
GennyR
5 out of 5 stars review

Verified Purchase

I purchased the washer and dryer set. I enjoy the AI feature on both and it seems to be more efficient.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Feb 28, 2024
Mel0906
5 out of 5 stars review

Verified Purchase

Very Nice Washer

[This review was collected as part of a promotion.] Bought this LG washer in November. It does a great job and has many cycles to choose from.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Apr 6, 2024
Nancy JB W
5 out of 5 stars review

Verified Purchase

Great Features!

[This review was collected as part of a promotion.] I love my LG front loader and matching dryer. They are so quiet and efficient!

Review from lg.com
Helpful?59NGNZ513YRC16423910069