We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKGX201HBA) model. It’s great hearing that the Washtower has been a night‑and‑day improvement over your previous 18‑year‑old setup. The smart features, improved energy efficiency, and streamlined design really do make a noticeable impact, and it’s exciting that you’re already anticipating savings on electricity and gas. This model is built to deliver exactly that kind of long‑term value and convenience. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️LG Digital Care Team ^Juvy

Thank you for bringing this issue to our attention. We apologize for any confusion caused and want to ensure that you receive accurate information. The warranty for the LG WashTower covers parts and labor for one year from the date of purchase. You can find a copy of the warranty at http://spr.ly/6428ulJKC. ~Rita