We appreciate your honest feedback on your pillow, Oitnbered. The pillow has a cooling gel infusion in the foam and comes with a cooling cover, all designed to dissipate heat and help with temperature regulation during the night. We recommend using this pillow without an additional pillowcase as the pillowcase can trap heat and the pillow comes with a removable, washable cover. As a reminder, you can exchange or return it anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We appreciate your feedback on our pillow, Steve. Please note, there can be a few days of use before the pillow "breaks in" to its final firmness and it may feel firmer for the first few nights. Please know that you can exchange or return the pillow at any time as part of the Members Mark 100% Satisfaction Guarantee.

Please note, frederick, it can take a few days of use before the pillow "breaks in" to its final firmness and it may feel firmer for the first few nights. Please know that you can exchange or return the pillow at any time as part of the Members Mark 100% Satisfaction Guarantee.