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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars1,440 ratings588 reviews
  1. 5 stars62% (887)
  2. 4 stars15% (214)
  3. 3 stars9% (123)
  4. 2 stars6% (80)
  5. 1 star9% (136)

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Showing 281-290 of 588 reviews
Nov 12, 2025
Lori
5 out of 5 stars review

Verified Purchase

Love my pillow

Pillows are comfortable

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Nov 26, 2025
Kevin M
5 out of 5 stars review

Verified Purchase

Member's Mark Hotel pillow

Comfortable pillow

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Jul 12, 2024
Hilton
4 out of 5 stars review

Verified Purchase

Comfortable but soft

Comfortable but not as stiff as i like.

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Jul 30, 2024
HJ
5 out of 5 stars review

Verified Purchase

Great pillow!

Ive looked everywhere for firm pillows and this is the ONLY one ive found. I highly recommend

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Nov 29, 2024
Jason
3 out of 5 stars review

Verified Purchase

Very nice but too thick

Very well made pillow, but twice as thick as I need.

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Sep 7, 2024
Needing Sleep in FL
2 out of 5 stars review

Verified Purchase

Sad it doesn't give any

Not what I was looking for it was too thick and does not really give.

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Nov 29, 2025
KAREN
1 out of 5 stars review

Shame on Sam's. This pillow is obviously musty.

Unfortunately, I didn't have an opportunity to see if this pillow would work because the musty smell is disgusting. I thought it smelled a little funny when I took it out of the plastic but I thought it might abate. I put on my silk pillowcase, propped it up on the bed, and lay back on it to watch TV. Not only didn't the smell go away, it literally made my hair and pajamas smell musty, too. I'm extremely disappointed because it felt cool to the touch, which is what I wanted. It's heavy - a rock - but I had already expected that from seeing these types before. I'm a side sleeper who currently uses memory foam pillows that are really memory foam chunked up...okay at first but become very flat over time...so looked forward to something that might not flatten as quickly. But, as I said, the smell was so atrocious, as well as clung to me, that I never experienced if it would be an improvement for my actual sleeping. Now I have to go to the trouble of returning it (I have everything delivered from Sam's) during a busy holiday season, as well as having to find something else...all because of a musty smell that Sam's should be ashamed to provide to their members.

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reply from Member's Mark Team

We appreciate your feedback, KAREN. When you first open the pillow, there can be a "Fresh Foam" smell. We'd like to assure you that this scent is completely harmless and should naturally dissipate over the course of the first few days.

Mar 30, 2026
Sarah
5 out of 5 stars review

Firm yet soft, no pain for side and back sleeping.

This is my first memory foam pillow. The pillow itself, is firm and heavy, yet soft to lay on. I find the pillow very comfortable for back and side sleeping. It is supportive of my head and neck. With traditional type pillows, I was always switching up depending on my sleeping position. I would also crunch up pillows under my neck for support. I dont do that with this memory foam pillow. Nor have I needed to switch up to a different pillow. I find myself sleeping through the night without tossing and turning and without neck pain. The pillow does have a cooling effect to it. I have not had to flip it to find a cool side, as I have with traditional pillow types. The thickness of the pillow is just right. It is not too thick nor too thin. The removable and washable zippered cover is a added plus for the pillow. I did purchase online two of these, King size, sight unseen and am very pleased with my purchase.

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Apr 15, 2026
Clay
5 out of 5 stars review

Great buy.

this pillow is very soft and comfortable. excited to get a good night's sleep.

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Nov 24, 2024
Rinda Rinda
5 out of 5 stars review

Verified Purchase

Love it!

I only got one for my husband so we could try it. When he’s not looking, I steal it! I need to get another!

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