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Customer reviews for Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes for
Member’s Mark Hotel Premier Collection Premium Cooling Gel Memory Foam Pillow, Assorted Sizes
4.1 out of 5 stars
stars
1,414 ratings519 reviews
  1. 5 stars62% (881)
  2. 4 stars13% (188)
  3. 3 stars9% (126)
  4. 2 stars6% (81)
  5. 1 star10% (138)

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Showing 141-150 of 519 reviews
Mar 31, 2024
Reviewer name: Emily
5 out of 5 stars
5 out of 5 stars review

Great pillow, great price!

It’s a very nice pillow for the price. Offers great support. I typically use a pillow with a rounded out portion for additional neck support but I still felt great with this pillow even without the cut out. Will buy another.

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Mar 31, 2024
Reviewer name: CindyC
4 out of 5 stars
4 out of 5 stars review

Comfortable/Firm Pillow

I love that this pillow has a cushioned cover that can be removed to wash. I do not feel the cooling effect but it is firm and very comfortable. I recommend for a comfortable pillow but not for a cooling effect.

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Mar 31, 2024
Reviewer name: Fasano14
5 out of 5 stars
5 out of 5 stars review

It’s a yes for us!

My son loves this pillow. It’s memory foam, and so soft. If you’re not a fan of memory foam, you might not like it. It is hotel quality, and also has a zipper so you can wash the outside if you happen to get it dirty. Very nice quality.

Incentivized Review
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Nov 20, 2025
Reviewer name: Willy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this pillow!

This pillow replaced my old TempurPedic pillow. I was skeptical that it wouldn't measure up, but I absolutely love it! Its just the right height and firmness for me. I could not be happier.

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Apr 20, 2026
Reviewer name: Marcee
5 out of 5 stars
5 out of 5 stars review

Good support

Pillow is not too firm and holds it shape. This pillow has good support did not lose its shape. I have bought pillows that don't hold shape and are too firm, but this one is just right. I would recommend.

Incentivized Review
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Feb 25, 2026
Reviewer name: Heather
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good if you prefer firm

It a great pillow for someone who prefers firmer pillow. Pillowcases do not stay on though. I suggest a zippered case. It IS cooler than regular pillows though.

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Apr 22, 2025
Reviewer name: Amanda G
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Does not provide a cooling sensation at all

The pillows actually have very nice loft and are comfortable to lay on, but they are in no way, shape, or form a cooling material. These pillows are not only NOT cooling, but they actually get so hot that I would wake up sweating wherever my head and neck was touching the pillow. We tried multiple pillow case fabrics just in case that was the issue, but it always came down to the pillow simply not doing what it is advertised to do.

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reply from Member's Mark Team

The Members Mark Pillow is designed to provide a cooling comfort that dissipates heat. We would encourage you to use it without an additional pillowcase and if you're finding that the pillow still isn't properly cooling, please know you can return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.

Dec 16, 2025
Reviewer name: GeeCee
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice but small

Nice pillow. Can't say how it performs in summer heat. Firm support. Works for me to keep head/neck aligned with spine. Reason for 4* and not 5 is that the size is too small. Only available in Standard and I think King (but on-line only). Why is ther no queen size? I find this length to be too short.

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Oct 19, 2024
Reviewer name: TKFL
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not comfortable

Unfortunately had to return, felt very hard and uncomfortable, the cover made noise when turning head trying to get comfortable Pillow cover is made cheeply comparing to the previous pillow The previous memory foam pillow came in a nice box with double layer pillowcase protectant This one came in a plastic bag with cheeply made pillowcase protectant, Dissapointed

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reply from Member's Mark Team

We're sorry to have disappointed you with the pillow, TKFL. Please know you can return it anytime with the Member's Mark 100% Satisfaction Guarantee.

May 5, 2025
Reviewer name: Maggie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillow for side sleepers!!

Ive had neck and shoulder pain for years. It gets so bad that i get headaches from it. I've been using this pillow for several weeks and will never use anything else! Its a solid piece of memory foam unlike other brands. It even comes with a 5year warranty. I need to go back a purchase more!

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