Rack is sturdy and well built. Pretty simple to put together and has hardware to attach to the wall for safety. Only negative was the box was pretty flimsy and tore up from shipping once it got to me. But it's steel, so it's not like it was going to be easy to damage...

November 29, 2020 Went to Sam's in Joplin Missouri to pick up one of there Members Mark 4-Shelf Industrial Storage Racks with the 10,000Lb rating. Drove over an hour one way to get there and the same to get back home only to find out the welds on the main side supports were dethatching from the uprights. Words cannot describe how upset I am especially after spending over $150.00 and wasting approximately 3-1/2 hors of my day for nothing. As a consumer I should be compensated for this as this was deliberately packaged this way.

This was a nightmare to assemble due to manufacturing defects. One of the four corner pieces was twisted so badly it took over 30 minutes to bend and jury rig it so that the cross bar would slip into the anchoring holes, resulting in the powder coat being damaged so badly that the shelf looks like cheap crap. Fortunately it is in the garage so cosmetic appeal isn't terribly important, but it's extremely annoying. If it was not so heavy (we had it delivered) I would have returned it, but as it is, we'll live with it and never purchase something like this again from Sams Club.

I bought 4 shelves 2 black 2 yellow they were delivered quickly and packaged great. they are designed well and built well, the delivery sevice fedex or ups sucked didn't handle with care or pride in thier job so one of the black shelf units was tweaked a little on the top of 1 of the legs nothing i couldn't tweak into shape and deal with. also 4 wire shelves were a little tweaked as well but i laid them flat and walked on them bending them back flat. i contacted sams and they offered full refund and or replacement. but i didn't have time for that because they needed to be installed that day as i travel for a living and only get one weekend at home every other month. so they then gave me money off as a credit on my account so completely satisfied with that and thier customer service

i am so sick of companies making things cheaper and cheaper in quantity yet charging more and more. in the past 13 years i have purchased 16 of these units. the last 4 being 4 years ago. today i bought 4 for a new location. EVERY PART IS THINNER LIGHTER WEIGHT LESS DURABLE THAN UNITS FROM 4 AND 7 YEARS. I DOUBT THESE HOLD UP 2 YEARS BASED ON JUST HOW CHEAP AND WEAK THEY FEEL HATE HATE HATE YOU GREEDY THIVING CORPORATE SNAKES

This is a really nice shelf unit that worked great in my garage. It's quite sturdy and easy to assemble for the most part. The cross beams prevent shelf sagging as well. My main gripe is the very nice powder coat finish isn't perfect out of the box and easily chips during assembly. If you don't mind that, then it's a great set.

We bought it online for store pickup. The store personnel loaded it up for us; I've done this often, never had a problem. Get home and unload ... the box had the back ripped out, and several parts of the uprights were bent beyond belief. Like ...no one getting this for us noticed? More likely that they were just hoping I wouldn't notice... Drove back to the store, this time went in and had store workers look through every box. ALL the boxes had major tears, most of the visible uprights were bent somewhere. FInally found a box with minimal tears or marks, brought it home. Unloaded all ...the last piece, the second upright, had it's horizontal support twisted in such a way that it MUST have happened prior to putting in the box. I tried to carefully untwist as much as I could, because I needed the shelf THEN, and I had neither time nor patience to take ANOTHER trip back to Sams. Because of the twisting in the upright frames, the adjustable horizontal members were a bear to put in. Then, putting the shelves in ... the small supports on the bottom of the shelves ...really, pop rivets to attach, but just the shank section???? ALL throughout this shelf was a LACK OF QUALITY or QUALITY CONTROL. The metal itself was MUCH thinner than the last one of these I bought a few years back. The horizontal supports were hard to put in because of frame twisting, but here again, thinner metal made the job all the more difficult. AND ... how about a little screw to lock the shelf in at the upright? There's already a hole there for the job... The undershelf supports SHOULD have had nut & bolt, instead they went CHEAP with a rivet shank. I got one of these around four years back, so I compared the two ... and there IS no comparison as to quality - OR LACK THEREOF - in the newer shelves. Once again, Sams is putting a few cents more profit over sturdiness and quality. SHAME!

Purchased and returned the same day (due to damage) , and purchased another same day and got it home . It too was damaged. Both boxes had VERY minimal exterior box damage. Metal is very thin. Surprised that 3099 people received undamaged units when I received 2 in a row damaged. The packaging quality is poor at least, any mishap in handling from overseas will damage product and possibly allow an unsafe storage rack rated for 10,000 lbs.

I use these for my business warehouse and in my home garage. I have purchased 23 of these units; which are working perfectly for heavy items. I would suggest adding plywood to the tops if you're going to be storing smaller items; the shelves are a wired grate. I would love the ability to purchase extra shelves... get on it Sam's! Lastly, the older units are grey and the newer units are a textured black metal. Same sturdiness, just different coating on the metal. If you're on the fence about getting these, you won't regret it. Blows other shelving units out of the water in price and durability.

Dont be surprised if you have to return these shelves. Which isnt easy. Dozens of calls/chats/emails and two months later I have 3 shelves and a refund for another because they kept sending defective bent units. Save yourself the headache and stress of dealing with Sams Club and buy these someplace else.