Really wanted this to work but after trying 3 different times gave up. Each time of going through the whole process of unpacking and setting up machine would start making ice and then start making a horrible screeching noise. Slow to make ice.

been struggling since i got it work good for a couple months but know it shuts off right when its starting to make ice frustrating definitely not worth all the money this thing cost!

I really loved this ice maker until it stopped working less than 3 months after purchasing it. It was working fine at first. We kept it clean and descaled. Recently, it just stopped making ice and kept saying we needed to add water even when the reservoir was full. We drained it, cleaned it again, refilled it and the same thing happened again. Apparently, others have had the same problem. So, we returned it. I will miss my nugget ice.

Love it!

We love this icemaker, it was fast producing ice and the ice was perfect. After about a month, we got a low water indication and it stopped making ice. We drained and cleaned it and it started working again. Two weeks later and the same thing. Again I was able to resolve the issue. Now it is exactly 2 months old and it happened again, but this time I could not get it to work again. Sam's is excellent and is processing an exchange. We will get a replacement, but our confidence took a major hit. After reading about similar issues, I am concerned how this product is going to age. It is very expensive to fail after only two months and it seems to be happening to others.

Excellent Ice, a bit loud but acceptable

Loved the ice but had too many issues with it not working. Had to return it

Bought Nov. 30, 2025, started making and odd groaning noise after two weeks and seems like the water level sensor and pump are failing. It asked for descaling after 1st 100 hours and I use distilled water only. This tells me I think descale is based on time, not actual need. Did descale and rinse which is a pain and can get messy with side tank. Once or twice a day I have to add water in the unit water reservoir after about 2 weeks after I got it which is what leads me to think the noise is the water pump as reservoir is half full, and the side tank is completely full. After I purchased I see this is one of the major complaints. I’m giving it till new years and if doesn’t correct it self it’s going back. The ice is very nice. The unit looks very good, but the noise is louder than I expected from the unit and I had no idea the maintenance on. It would be such a pain. If I had to do all over again, I would not purchase it’s not worth the labor

I loved our ice maker until it quit after 1 1/2 years! I bought the additional warranty but it was useless! I’ve called several times, got the run around, been on hold…..still no positive response. Warranty company said check with manufacturer, manufacturer said their warranty is only 1 year. I’ve done everything they told me %26 when I turn it on, it makes ice for about an hour then water runs down inside back of machine, melting available ice! I do not recommend this product!

The worst by ice machine ever this is our second one on warranty and they will give you the runaround to not replace it. I did all their troubleshooting that they recommended running vinegar through it and it's still not working, but it's still my fault.