Quite happy with my steamer. It doesn’t eliminate grout darkness or burnt grease stains as easily as I thought. Perhaps it takes a number of goes. The floor pad also gets quite wet after a while so it’s good it comes with multiple pads. Finally, one of the reasons I chose Dupray over Kärcher is the locking mechanism for the brushes — I’ve experience the twist locks being ineffective on department store steam cleaners and wanted to stay away from it. While Dupray’s attachment mechanism has worked really well, it has come off at least once for me. All that said no regrets — I still find Neat to be a good investment and a must have.

I use my steamer at least once per week to clean up the mudroom floor where my 3 dogs trek in and out all day. We've had our steamer a little over a year, and sadly, the lance broke. A quick call to customer service is all that is needed to get another one sent out right away! My floors and surfaces are super clean thanks to our NEAT Steamer!

I love my neat steam cleaner . It makes a ton of dry steam , it cleans grout , the fridge , glass the stove . I've even cleaned my fabric furniture with it . It has helped me peel paint off concrete floor that I couldn't scrape off until I hit it with steam. The tank holds alot of water and I haven't had to stop what I was doing to refill yet .

Im absolutely shattered, since my NEAT arrived yesterday (within 3 days of ordering) I havent stopped steam cleaning everything within sight. I have done windows, kitchen sink, kitchen cupboard doors, pvc frames, windows, glass doors, skirting boards, kitchen tiles, grout, painted walls, karndean flooring, radiators etc etc.. Its absolutely fantastic. You still have to put a lot of effort in yourself but the NEAT generates all the steam power and cleaning ability , to bring everything up looking fresh as a daisy. The attachments are easy to put on and off and only takes seconds. Was quite an investment for me but I am very pleased with it. I spoke to Anthiny initially on live chat and then by telephone and he answered all my queries, very polite and professional service. 10 out of 10.

I bought this to help assist and break down built up gunk in every appliances. First personal steamer ever used and I can say this thing works. Not sure how it compares to a professional grade one but this does justice. Cleaned up kitchen tile grout that's been caked on for years. A little elbow grease and a couple passes over the grout to loosen it up at first (with the copper brush [visually check to make sure it doesn't scrape your tiles, wasn't an issue for mines]) and follow up with a few more steam passes. Then wipe up with microfiber towels or mop it up. Clean! Works well on kitchen cooking oil stains as well. Not so much on super grease stains but it does help melt it up a bit. Steam heat isn't burning hot, I can put my hands about a foot in front of Steam for a certain amount of seconds, wouldn't recommend. Hose long enough to reach top of bed to kill any bed bugs or refresh your bed and pillows. Also portable enough to use it to clean interiors of vehicles. From carpet stains to wood-grain and vents. Don't really have to worry about water build up as steam evaporates, so just wipe with microfiber. Comes with a good amount of useful accessories. Cord wind up is tucked at bottom, makes it easy to roll up. Easy turn on/off, about 5-10mins warn up. Simple! *I recently got an email showing the new Neat Plus and the refill on the fly while not having to turn off feature would be the only reason for me to go with the new version. I'd have most definitely bought the Neat Plus instead of my current steamer if that option was available at the time. Neat Plus would be the way go if you are debating over this older version or going with the newer model. 100%

this little machine saves lots of time and no doubt about it DOES A GREAT JOB! - and also would like to add - had a few questions - spoke with Nilan from Dupray customer service and gave me all the answers i needed - a real expert! Thank you Nilan! - a super great product and great service! i highly recommend this product

As someone who takes cleanliness seriously, I was on the lookout for a powerful and efficient steam cleaner, and this product delivered in every way possible. First and foremost, the cleaning performance is outstanding. The steam produced by this cleaner is incredibly hot and penetrates deep into the surface, effectively eliminating dirt, grime, and even tough stains. I have used it on various surfaces including tiled floors, and it has consistently provided exceptional results. It effortlessly lifted years of built-up dirt and left everything looking sparkling clean.

I wish I had known about this years ago. My Neat Steam Cleaner came yesterday afternoon and I have been putting it through it's paces ever since. So many uses. My bathroom has never looked cleaner! The steam just seems to make the tile sparkle. I can't wait to try it all through my house. Thank you, Dupray.

Our daughter bought one first, and I really liked hers. She refused to let me use her's so I decided to get my own. (She really needs to be in marketing for this nifty steam cleaner- she has sold 3 more just by demo-ing her's for other folks). I am thrilled at what all I have been able to clean at home, and at church and look forward to using it at my Mom's. Things haven't been this clean, much less sanitized in years!! Getting ready to order more of the little bitty brushes because I am cleaning the grout between the tile in the Fellowship Room at church. Everyone is blown away by how nice it looks after all these years. It's a big room, so doing it in small sections. So glad I bought this!! Can't help but share it's potential with others!!

I bought this item 5 months ago after my niece let me try her steam cleaner (not a Dupray). Her machine had limited capabilities so I set out to find a machine with attachments that would allow me to do the walls & especially the ceiling. I could not find it in store and even purchased a machine thinking that what I wanted did not exist. I then found this machine and ordered it. I returned the other machine and waited for my Dupray to arrive. It met my expectations & more. The extension hose to do walls and floors was just what I was looking for and I was pleasantly surprised to find alot of other attachments. I have been using it since and it does not disappoint. I wanted to test it, so I vacuumed and mopped my floor and then used my Dupray. The cloth was almost black. I did not realize how much dust & dirt regular mops & even expensive vacuum cleaners leave behind. Very satisfied.