Thank you for your review. Please know that we go to great lengths to ensure our products reach you in the best possible condition, and that this isn't something we'd expect. Are you able to double check that you fitted the cartridge correctly into the handle? Otherwise, please give us a call at (800) 445-5388. We'd be happy to see how we can help.

Parkert, thank you for sharing your feedback about the GilletteLabs Exfoliating Razor. We're sorry to hear that you’re not impressed with your experience. Your satisfaction is our priority, and we’d love the opportunity to help you further. Please give us a call at (800) 445-5388, so we can better understand your concerns and work towards a solution. Thank you for being a Gillette user!

Our consumers deserve a premium shave, Shaun, and with this in mind, our GilletteLabs Exfoliating Razor was born. By removing dirt and debris before the blades reach you, you'll require fewer strokes to get the comfortably smooth shave you know and love. We're sorry you found these blades to not be up to your normal standards, and we'd love to learn more. We can be reached at 800-445-5388.

Thank you for your review. We want to assure you that we go to great lengths to ensure our products reach you in the best possible condition, and this is unusual. Please give us a call at (800) 445-5388 so that we can learn more and see how we can best help.