Parkert, thank you for sharing your feedback about the GilletteLabs Exfoliating Razor. We're sorry to hear that you’re not impressed with your experience. Your satisfaction is our priority, and we’d love the opportunity to help you further. Please give us a call at (800) 445-5388, so we can better understand your concerns and work towards a solution. Thank you for being a Gillette user!

Thank you for your review. Please know that we go to great lengths to ensure our products reach you in the best possible condition, and that this isn't something we'd expect. Are you able to double check that you fitted the cartridge correctly into the handle? Otherwise, please give us a call at (800) 445-5388. We'd be happy to see how we can help.

Above all else, your satisfaction comes first. Extensive quality testing goes into the design of our products, and we wouldn't expect anyone, let alone one of our loyal fans to be underwhelmed with our GilletteLabs blades, especially when using warm water, a shave prep, and shaving against the grain. We'd love to hear from you about this, and see if we can help improve your future uses. Please call us at 800-445-5388.