Hi there, Thank you for reaching us. I'm so sorry to hear that you're experiencing an issue with the burners on your new appliance. I can imagine how frustrating it must be to have to be constantly mindful of bumping the burners, which could lead to them turning on unexpectedly. I want to acknowledge that this is not the level of quality and safety we expect from our products. We take situations like this very seriously and I want to assure you that we're going to do everything we can to help you resolve this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi. We'd appreciate you taking the time to post your review. We'd like to ensure you get the best experience your range has to offer! So that we can help, please reach out to our social media team at the handle @LGUSSupport. Feel free to send us a private message with your phone number and range information (model and serial numbers). It's our pleasure to help, and we look forward to hearing from you! ^Chris

Dear Valued Customer, We're truly sorry to hear about the issue with your cooktop and understand how frustrating this must be. While warranty coverage can depend on the cause of damage, we’d like to take a closer look and see how we can help. Please contact our support team at 1-888-542-2623 (available daily from 8 a.m. to 9 p.m. ET) so we can review your situation further. We appreciate you bringing this to our attention. Sincerely, The LG Electronics Team

Hello. Thank you for sharing your experience with your LG Range. We appreciate you pointing out that the unit has been working well overall and that the bottom drawer not closing fully is the part affecting your setup. We want to take a closer look at your specific model so we can better understand what’s happening and how we can assist. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drawer‑alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

First and foremost, we would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. ~Tanisha

Hello there. Thank you for bringing this to our attention and sharing your experience regarding your LG stove, model #LSEL6333F. Your safety is our top priority, and we take such reports very seriously. We recommend immediately unplugging the stove and refraining from using it until we can assess and resolve the issue. Please send us a private message on social media using @LGUSSupport with your contact information to assist you. We appreciate your understanding and patience as we work to ensure your safety and satisfaction.^Win

Hi there. Thank you for sharing your experience with us regarding your LG LSEL6333F range. We understand the issue with the slow heating and convection performance, as well as concerns about the knob design and app functionality. Your feedback is important, and we'd like to assist you further. You may access this link: https://www.lg.com/us/support/help-library/lg-range-troubleshooting-an-oven-that-is-not-heating--20150483199358. To address the slow heating issue, ensure that the oven is properly preheated before use, as not doing so can affect cooking times. For the convection feature, make sure to use the appropriate convection settings and cookware to optimize performance. If the knobs are turning too easily, consider using knob covers to prevent accidental adjustments. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and improvements. We appreciate your patience and understanding. —Mau

Hi, there. We are sorry to hear about the negative experience you have had with our electric oven. We understand how frustrating it can be when cooking becomes a chore rather than a joyful experience. We would like to apologize for any inconvenience caused and assure you that our team is always willing to help you with any issues you might encounter. We appreciate your honest feedback. Please do not hesitate to contact us on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000, if you need any further assistance.