Dear Valued Customer, We're truly sorry to hear about the issue with your cooktop and understand how frustrating this must be. While warranty coverage can depend on the cause of damage, we’d like to take a closer look and see how we can help. Please contact our support team at 1-888-542-2623 (available daily from 8 a.m. to 9 p.m. ET) so we can review your situation further. We appreciate you bringing this to our attention. Sincerely, The LG Electronics Team

Thank you for your feedback! We’re glad to hear you’re enjoying the sleek design, large capacity, and even cooking of your LG LSEL6333XE.

Hey there. We appreciate you bringing this to our attention! Your feedback is important, and we'd be ready to help further. Please reach out to our LG Service Team at 1-800-243-0000 and our team will be more than happy to explore possible solutions and assist with the repair process. Or you can send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your range. Our team will prioritize this and work with the appropriate service provider to expedite a resolution.

Hey there, BJ! We appreciate you sharing your experience with this range. Situations like accidental knob activation and extreme burner heat are not how we want you or others to experience this range, and we take reports like this seriously. Your input is valuable, and we will share this with our product and engineering teams for further review. If you'd like to provide additional details, send us a private message on social media @LGUSSupport and we can look into looking deeper into your suggestions and future feedback! ~ Ryan

I have requested service for your unit, and you should hear from a service center soon to confirm an appointment. Your work order number is RNN220804000221. If there are any issues, or if you have questions, please reach out to us. Thank you for your patience.^Sandy

Hi there, Thank you for reaching us. I'm so sorry to hear that you're experiencing an issue with the burners on your new appliance. I can imagine how frustrating it must be to have to be constantly mindful of bumping the burners, which could lead to them turning on unexpectedly. I want to acknowledge that this is not the level of quality and safety we expect from our products. We take situations like this very seriously and I want to assure you that we're going to do everything we can to help you resolve this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hello there! We understand that you have concerns about the glass cooktop on the LG Range, and we're here to help. To provide you with the best possible assistance, we kindly ask that you reach out to our LG Social Media team by using the hashtag @LGUSSupport when posting on Facebook or Twitter. Be sure to include the model and serial numbers of your range so that we can provide you with the best possible assistance. ~Rita

Hi. We'd appreciate you taking the time to post your review. We'd like to ensure you get the best experience your range has to offer! So that we can help, please reach out to our social media team at the handle @LGUSSupport. Feel free to send us a private message with your phone number and range information (model and serial numbers). It's our pleasure to help, and we look forward to hearing from you! ^Chris

Hello. Thank you for sharing your experience with your LG Range. We appreciate you pointing out that the unit has been working well overall and that the bottom drawer not closing fully is the part affecting your setup. We want to take a closer look at your specific model so we can better understand what’s happening and how we can assist. To allow us to properly investigate the details of your specific product model and to see how we can assist with your drawer‑alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James