I ordered this item for my mother for Christmas. It came with water in the solution compartment and HAIR all over the spinner. It was clearly used and returned. When it said when I bought it condition-NEW!! Which was bull crap!!. I paid over price for it also. Cause it was the only one I could find at the time. Going to return it now. Take my advice and don't order this one.

This is the greatest thing I have bought in a long time. I have 3 cats on all hardwood floors. I can clean the entire house in no time at all. Mine came with an extra head. I use it to clean my small concrete balcony. The brush has held up well for that. I will never be without this machine. My mother and daughter have already bought one after borrowing mine.

Did not care for it. Did not pick up as much water as it spat out. Turned m white area rug into a gray one. My husband and was livid by the time we shipped it back. Also the handle once it is clicked in is permanent. So if you ship it back you have to buy a larger box. I cleaned it after each use and dried it. Yet the very next time I would vacuum the most foul smell came from the vacuum. And I was really excited about the reviews I had seen prior but this was a true let down. It also left a film on my floor. I followed the instructions and used only the bissell solution in the instructed amounts. Not sure if I just got a dud or if this is the product standard.

I thought this was a perfect fit for my home since I mainly have hardwoods and area rugs. It really should not be too difficult of a job to handle. The water had no problem coming out of the machine however it never was able to suck it up. I was never able to empty out dirty water and to make things worse there were dirty puddles on the hardwood that I would have to clean up with paper towels. I didn't think twice about taking this back. Love the idea but just not successfull at actually doing the job.

This is literally one of my best buys! We just moved into a two story house with a basement and its ALL HARD FLOORS . It took me an hour and a half just to sweep... yikes! The previous owners did NO cleaning before they moved out and the bottoms of our feet were black from their messy living habits. I used a traditional mop twice and the floors were still disgusting. After using this Bissell Crosswave the floors are sparkling and disinfected. We have a one year old and cleanliness is so important. You have no idea how happy I am knowing that our floors are finally to our cleaning standards. They are Monica Clean haha! This cut the cleaning time in half since it sweeps and mops at the same time and you don't break your back scrubbing. Its my new favorite thing and I look forward to the next use.

I had read up on several different Crosswave type machines (even tho I love Bissell products) and found that this one really had all of the features I wanted! So I finally ordered it!! It came several days early!! I put it to use the very next day!! It was just in time! We have a new puppy and our great grandchildren are visiting!! I first did hard floors then area rugs! I have since needed to use it to clean up spilt cereal, milk, puppy messes and a host of other things!! It works wonderfully!! It does everything it said it would do and the self cleaning feature is the best!!! Thank you Bissell for making my life easier!

We have a cat, two dogs, a 10-month-old and a 10-year-old. The 10-year-old can use it it's nice and quiet so I can still use it while the baby is napping. And it doesn't amazing job so much better than the wet mop!.So far I have a no problem with the vacuum part either.

This is the second crosswave I have purchased as my first one had a mishap during a move. I like the crosswave and feels it gives my floors a nice clean. I also love being able to do my area rugs more than if I was to do in the washing machine. The only difference is with this one I only got one roller - the multi purpose roller. My first one had 3, one for hardwood, one for carpet and one multi purpose. Glad I was able to rescue the other rollers from my old one.

[This review was collected as part of a promotion.] I live in a dry and dusty part of the country. The majority of our flooring is tile. Dust and dirt are constantly tracked in or come in when it is cool enough to open doors and windows. I tried a traditional mop but hated using dirty water. I tried a wet mop and a steam mop but neither got all the floor clean. The cross wave allows me to vacuum first and then mop and it keeps the dirty water separate. After the first use, I could not only see that the floors were cleaner but could feel it when walking barefoot! The only downside is it is a little louder than I would like but a small price to pay for something so easy to use and that does such a great job! So glad I decided to try it.

[This review was collected as part of a promotion.] I use it mostly on hard floors. I pre-vacuum the floors because with two dogs there is always hair everywhere. It is easier to use than a mop and pail but still takes a long time to clean the unit afterwards. As there is still dog hair accumulated in the unit I will try a different approach by vacuuming smaller sections then using the crosswave one section at s time. I would appreciate more suction power. It does fo a nice job cleaning.