Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for Bissell CrossWave Complete Floor and Area Rug Cleaner for
Bissell CrossWave Complete Floor and Area Rug Cleaner
4.5 out of 5 stars
stars5,883 ratings5,057 reviews
  1. 5 stars74% (4,354)
  2. 4 stars14% (801)
  3. 3 stars4% (252)
  4. 2 stars3% (156)
  5. 1 star5% (320)

Member photos

  • +231 images
Sort by |
Showing 3,991-4,000 of 5,057 reviews
Aug 21, 2018
Jen
5 out of 5 stars review

Run, don't walk to add this to your cart!!

Seriously best appliance I have purchased in I don't know when! It vacuums and mops at the same time!! This appliance truly does what it says it will do. It has a pretty long cord and the swivel head is amazing! I am thoroughly grossed out at what it picked up on my floors and the color of the water in the tank. Apparently my steam mop has not been cutting it. And I consider myself and my home to be a very tidy home! Each time I use it, I love it even more!

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Mar 12, 2023
Drew5200
5 out of 5 stars review

I am over the moon happy with my new CrossWave!

[This review was collected as part of a promotion.] I have 3 small dogs in my house. I would broom sweep, then swiffer sweep then run the vacuum over my floors afterwards I would hand wash the floors. Even after all that sweeping there would dog hairs on my floor. It drove me crazy. I am 64 and have bought many gadgets that made big promises that did not come true. I finally tried the CrossWave and it is a miracle! It works. Dog hair gets sucked up and my floor gets cleaned at the same time. Finally a product that delivers on it's promise! Thank you Bissell

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Jan 8, 2021
Gabby Momma
5 out of 5 stars review

Best Christmas Gift!

Love, love, love this machine! Greatest Christmas gift ever (I have been asking for one all year)! After years of sweeping and steam mopping and having the thought that my floors were clean were shattered on Christmas day when I received my machine from my hubby. I had to try it out and my floors were cleaned the day before with my steam mop. After using my new Crosswave, I realized my floors were FAR from clean. The water was nasty, nasty, nasty! This machine does a fantastic job and is easy to set-up and clean after use.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Aug 26, 2020
Mop Hater
5 out of 5 stars review

My Floors Have Never Been So Clean

My least favorite task is mopping (the whole process is annoying to me). This machine has made the task easy and fun. So much easier filing up the tank of this machine then getting the mop and bucket out plus you don't need to vacuum beforehand. It's a breeze cleaning the whole house. My hardwood floors now have a shine too. It's also very easy to keep all the parts clean.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Dec 14, 2017
Bren
5 out of 5 stars review

Love it

So easy to use and cuts your cleaning time in half. Before I would vacuum and then mop and now it's one machine and your done. It does a great job in getting my tile floors clean. I use the Bissell cleaner and it makes the whole house feel clean. Very happy with my purchase

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Nov 23, 2020
Hope
4 out of 5 stars review

Its good with a new puppy

We have a bunch of animals and quick clean up Johnny on the spot! Not sure how long filter lasts or how expensive to replace, but device clean up and put away is also quick and easy! I put the filter in a shelf to air dry when done. The machine has a cleaning tray. When your done, just put a 1/2 cup water on tray, set device on tray, hold the handle so roller turns and run the clean water through it. Dump the dirty tank, give it a rinse and if you still got cleaner in it shes ready to go next puppy accident or child mess whatever your needs this device is ready! It should be about 159. Instead of 250.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Feb 25, 2019
DeeDee
5 out of 5 stars review

I have told family & friends how great it cleans

I'm amazed every time I clean as to how much more dirt it picks up. No other machine I had owned had ever done such a great job. It's so easy to clean. I like that I can vacuum & wash my wood floor, tile floors & area rugs with one machine. It's the best ever.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Aug 14, 2021
Rss90
1 out of 5 stars review

Poor design

[This review was collected as part of a promotion.] Bought a Bissell cross wave. We used it for about 5 months and brush stopped spinning, replaced brush but issue persisted. Started looking online and other users were having the same problem with bad bearing issues in the brush rotation mechanism. Seems like a poor design and no replacement parts to fix the issue. Only solution is to replace entire vacuum head piece. Product worked well when we first purchased it but doesn't justify about 5 months of product function.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Thanks for your feedback. It's important to remove the brush after use and clean the ends and the area where the brush is inserted to prevent it from clogging with hair, dirt and debris. We'd love to help with your CrossWave. Please call us at 1-800-237-7691.

Sep 21, 2017
JDW
1 out of 5 stars review

What am I missing?

Reading all these positive comments, I can't help think that I am using a different product. Yes, the Crosswave is a great concept- vacuum and mop all-in-one, but that's where the party ends. Weak scrubbing action, the cord is too short, you must go over stains that are dried over and over again at a snail's pace to get the dirt up. Consumables are pricey, if you can find them and I cannot believe this multi-purpose roller would ever last longer than a dozen or so cleanings. Then comes machine clean up. This is when the real headache begins... too many parts to rinse, can't dump debris down the sink as it will clog. Dry time is ridiculous and it is now summer time, can't even imagine how long parts would take to dry in the winter. No way would I recommend this product to anyone. It is more work than it is worth. Nice try, but keep it.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
May 22, 2017
Lyn
4 out of 5 stars review

LOVE IT!

My mom bought this for her spacious home with Hardwood floors and Tile Floors. I decided to do it for her! Cleaned both floors beautifully and easy. The machine itself is sturdy and love love love the swivel action. You can go around chairs, end tables...etc...You can see the difference where there was a stain and it cleaned it right up. I loved how it vacuumed and cleaned at the same time. Both type of floors were shiny and clean. The containers to store H20 and solution, and reservoir of the dirty water was easy to come apart and clean. I loved it so much, my mom bought one for my house. Cannot wait to get it next week to make my floors shiny and clean.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514