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Customer reviews for Bissell CrossWave Complete Floor and Area Rug Cleaner for
Bissell CrossWave Complete Floor and Area Rug Cleaner
4.5 out of 5 stars
stars5,883 ratings5,057 reviews
  1. 5 stars74% (4,354)
  2. 4 stars14% (801)
  3. 3 stars4% (252)
  4. 2 stars3% (156)
  5. 1 star5% (320)

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Showing 3,891-3,900 of 5,057 reviews
Oct 26, 2016
Steven
4 out of 5 stars review

WORTH THE MONEY

Bought this crosswave primarily for white tile front to back, sick of trying every mop only to push dirt and grime around.. Did floors twice a week first three weeks and it does a good job. bought home 2012 and should have had tile professionally cleaned first..Previously a rental home ... Do not expect it to clean grimy grout... Did a bang up job on area rugs and laminate,,

Review from BISSELL Homecare
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Sep 13, 2017
Frieda
3 out of 5 stars review

No, not with the things I have listed

I like my crosswave, but I have a problem with the vacuum not cleaning up to my baseboard. Now I have to get out the mop to clean the two inches around the walls. Also, the dirty water container has a maximum full line when it's time to empty, but I'm emptying mind way before the max line. I do like the way it cleans hardwood floors and then it goes to an area rugs. Frieda Couch

Review from BISSELL Homecare
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May 11, 2018
Laura
5 out of 5 stars review

Love it!

I had been using a vacuum and the Bona vibrating mop and hardwood floor cleaner for years. I was totally amazed (and shocked, I might add) when I saw how dirty the water tank was after my first use of the Crosswave. I surmise that the dirt came from the spaces between the hardwood planks. The floor looks so much better.

Review from BISSELL Homecare
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Dec 16, 2020
Yamilet
1 out of 5 stars review

Loved it but, broken hearted

I absolutely loved my Bissell Crosswave. Used it 3-4 times a week. Easy to use. Cleaned my tile floor beautifully. Amd did a great job on my carpets to refresh them. I loved it so much I purchased one for my daughter as a home warming present. BUT 1 day before it 2 years, it stopped working. Needless to say, I am very upset. As you may all know' these bissells are not cheap and for it to only last 2 year is a waste of money. I am looking for something to replace my crosswave, but not sure what with yet. I want to make sure the next wet vac floor cleaner last more the 2 year. And that is why i only gave it a 1 star. Otherwise it would have been a 5 start. But the long term value it very important when spending money on a vaccum.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Hi Yamilet. If you're having issues with your cleaner, we're available to help at 1-800-237-7691. You can also visit our website's support page for helpful troubleshooting steps and videos to get you back to cleaning: https://support.bissell.com/app/products/detail/p/67614/kw/1785a

Jun 5, 2021
OKIStampqueen
1 out of 5 stars review

Negative stars if I could!

I have tried EVERYTHING to get this machine to work properly and it won't. Despite clean, new roller, filter and having been cleaned from top to bottom, it will spray water/cleaning fluid...but don't expect it to suck it back up. My floors actually look worse after using it than they did before. Totally regret this purchase.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

You should have suction power with your CrossWave. These troubleshooting steps will help restore the suction: https://support.bissell.com/app/answers/detail/a_id/3836 If you're still having trouble, please call us at 1-800-237-7691 so we can help under your warranty.

May 29, 2017
Texas Red
5 out of 5 stars review

Best Mother's Day gift I've ever given myself!

I actually like to clean my tile & wood floors now, but most of all I can also shampoo my rugs at the same time. I finish my floors faster now, & they're much cleaner. I especially like that it has 2 tanks; 1 for the cleaner & 1 for the dirty water. It's quick & easy to clean the unit. Love it!

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Jan 18, 2021
Lyndac68
1 out of 5 stars review

Not Happy

I purchased this when it first came out and I was so happy that it was a vacuum and washer all in one, but sadly I still have to use the regular vacuum first as the crosswave will not pick up anything, all it does is wash the floor and not very good at that either, so I spent a lot of money on something that doesn't work. The commercials show them picking up spilled cereal and what not, mine won't even pick up a dropped egg, tiny pieces of cat kibble nothing

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

We're sorry to hear this! We'd love to provide some troubleshooting steps to improve the suction power of your CrossWave: https://support.bissell.com/app/answers/detail/a_id/1277 If you're still having trouble, please call us at 1-800-237-7691.

Oct 9, 2022
Kirby
1 out of 5 stars review

Don't buy if you have pets

[This review was collected as part of a promotion.] Clogs after every single use. Have had to take it apart multiple times to clean it. We have two cats so yes we have a lot of hair around, but this vacuum doesn't even try to pick anything up. And the "hardwood floor mop" is just a joke.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Hi Kirby. The CrossWave isn't meant to be used as a dry vacuum. We'd love to help make sure you're getting the best cleaning results possible. Please visit support.bissell.com for helpful videos and our contact information.

Mar 19, 2018
Bo the conductor
5 out of 5 stars review

Buy it now!

Thought our floors were clean. We were wrong. Couldn't believe how black the stuff was coming off the floors after using this. Wish we had bought it much sooner. Would definitely recommend it if you want clean floors and area rugs. My wife is a germafob and she was disgusted by how dirty our floors really were. Buy one now.

Review from BISSELL Homecare
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Dec 3, 2016
cynthiaC
5 out of 5 stars review

Best Machine I Ever had

I used the crosswave on my cement, and wood floors. The cleaning was fantastic. I have cats too. It picked up everthing. The best part is the seperate container for the dirty mess. Just lift out dump. And hair does not get tangled in the roller. It all cleans up great. Quite too. Love It.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514