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Customer reviews for Bissell CrossWave Complete Floor and Area Rug Cleaner for
Bissell CrossWave Complete Floor and Area Rug Cleaner
4.5 out of 5 stars
stars5,883 ratings5,057 reviews
  1. 5 stars74% (4,354)
  2. 4 stars14% (801)
  3. 3 stars4% (252)
  4. 2 stars3% (156)
  5. 1 star5% (320)

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Jul 26, 2020
Extremely Disappointed
1 out of 5 stars review

I would not buy this product

After seeing this on a paid commercial I was hoping that this Crosswave would do the job that they were bragging about on the commercial, and it did do a fairly good job but it did not do as good a job as I was hoping for, it did not get really close to the baseboards, and I also wanted to do in higher areas, you also can't do under the bed or under things that are too heavy to move like my TV stand or under the couch you also can't vacuum the couch either there are no attachments, I get a lot of dust and pet fur on the couch so I have to bring out my corded Dyson it has all kinds of attachments to clean the couch and other areas The Crosswave can't reach. After cleaning then came cleaning the brushes attached to the Crosswave, it was suppose to be self cleaning, but I had to press the self clean button more than once because it just didn't clean very well, I found I had to take the brush off the unit and clean it and then also take the unit apart as best I could and clean everything, I had to clean the dirty water container which was quite a process too, in all I think it must have taken about half an hour cleaning the dirty water container, the unit and brush, after about 2 years of using the Crosswave I stared to notice it was falling apart at the bottom wear you attach brush, in all I was more disappointed than happy with the Crosswave

Review from BISSELL Homecare
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reply from bissellpwr

Thank you for taking the time to leave feedback on the CrossWave. We're sorry you're not happy with it! We will share your feedback with our quality team and please call us anytime if we can help at 1-800-237-7691.

Jan 24, 2017
Lisa
5 out of 5 stars review

The CrossWave

My husband bought this for me. When I'd sweep & mop, it made my back hurt so bad. My whole house is tile and laminate. I can use this and no back pain. It's light weight, so easy to use. It not only vacuums, but mops at the same time. I have a cat. It even picks up the cat hair. I love this and will recommend to others. It was worth every penny.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
May 14, 2017
Vacuum Queen
5 out of 5 stars review

Best new gadget in my house

I live this cleaner. We have a English Golden retriever puppy and brick, wood floors, area rugs. Out side of using it for weekly cleaning it's so easy to get out and quickly clean up muddy paw prints! I highly recommend this, it is the best floor cleaner ever, and I have tried several. No more just pushing the dirt around. It's fabulous!

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
Oct 15, 2016
CrisseyD
5 out of 5 stars review

Love love love this machine

We have cats and dogs and wanted a 2-in-1 machine. We had a new Hoover Floormate and it just wasn't working for us to vacuum and then clean the floors. The Hoover Floormate was heavy too. The Crosswave gets the floor very clean and vacuums at the same time. It has saved me so much time. Our home is completely tile so it has been a lifesaver. It is very light weight. The best feature is you can take it apart and clean it after use - even the brush! The cleaning solution works great - no streaking and it smells really good. It is the best hard floor cleaner I have ever owned.

Review from BISSELL Homecare
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Dec 3, 2017
Annie
5 out of 5 stars review

Absolutely Awesome

I had been nagging about this for weeks and I told my daughter I was going to get line she told the rest of my kids and they all went in and bought one for Christmas but because I told her I was going to buy one they just brought it to me yesterday I just used it today and I absolutely love it I have severe back issues and have not been able to actually map map my floors I was using the swiffer when I went over this kitchen floor today I was shocked I have five dogs and just cleaning the floor one time amazed me I am so pleased if anything ever happened to it there would be a replacement immediately

Review from BISSELL Homecare
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Jul 31, 2020
Jaryn H
5 out of 5 stars review

This is an absolutely incredible cleaning tool

This thing is awesome!! I'm a regular cleaner and I just got my puppy, leading me to clean even more. I don't wear shoes inside and I either vacuum and swiffer or sweep and swiffer every day so I thought my house was clean. Boy was I wrong! After my first use of this thing, I was met with a tank of dark gray water with lots of pet hair and dust in it! Not only did it clean dirt and hair, it also got up residual residue on my hardwood floors from a previous cleaner that's been a pain for months! My floors look brand new. Once my puppy is completely house trained I will put my area rugs back down and try it on those! If you don't want streaks, add a bit more water and a bit less solution than notated. I only wish the tanks held more cleaning liquid so that I didn't have to refill and empty as much. I see myself using this thing until the wheels fall off and the motor stops running, at which I will buy another!

Review from BISSELL Homecare
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Oct 25, 2016
JeannieC7
5 out of 5 stars review

Awesome

This is one of the best purchases I have ever made. We have combination floors, hardwoods, area rugs, full rooms carpeted... With the multi surface cleaner and the flick of a button you can clean everything. It flows smoothly and effortlessly over all surfaces and does a wonderful job cleaning. We also have two dogs and it does a fabulous job of cleaning up dog hair. We also own a little Bissell vac that we keep and use in our motor home and it also does a wonderful job. We will always be a loyal part o the Bissell "family". Jeannie Anderson

Review from BISSELL Homecare
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Dec 15, 2018
Liz
5 out of 5 stars review

Best Money spent

Love this vacuum. It was so light and manageable; it cleaned my bathroom, hallway, kitchen, and living room and still has clean water and solution to spare. It's the best money we've spent on a cleaning product. I have tile throughout my home and I love that I can plug it in and go. It cleaned up stains that I would usually use bleach and elbow grease to clean very easily. Bonus when I turned it on it didn't scare my blind chihuahua.

Review from BISSELL Homecare
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Nov 11, 2017
Nema
5 out of 5 stars review

I Love this machine!

This machine works great! It is so easy to use. The transition from my area rugs to my wood laminate floors was flawless. No more switching from a carpet cleaner to a mop! Unique and light design features make it so easy to clean up after use. I even used this on a concrete floor that was filthy from our dog and now, what a difference! It is so clean. I am impressed and grateful to BISSELL for creating this CrossWave. Thank you!

Review from BISSELL Homecare
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Nov 8, 2021
Kenzie
1 out of 5 stars review

Made a bigger mess than I started with!

[This review was collected as part of a promotion.] The mopping function in itself also was a catastrophe. I had some dry dirt + mud tracked into my house from shoes, and 1) the vacuum functionality wouldn't suck up the small dusty dirt particles (note my entire house is hardwood) or the larger pieces of mud, and when I ended up using a paper towel to clean that up, the mopping feature, i kid you not, just dispensed muddy solution all over the room and would not stop. I thought maybe the brush was too dirty, so I exchanged it with the new one, and the same thing happened. I had to then paper towel the entire floor, then get out my old mop and mop up the mess this vacuum made. This took 4x the amount of time it would have taken had I just vacuumed with my old vacuum and manually mopped the floor.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Hi Kenzie. The CrossWave isn't intended for use as a dry vacuum. It's meant to vacuum and wash sealed hard floors simultaneously eliminating the need to sweep and mop separately. Please give us a call so we can help with how to best use the machine to clean your floors! 1-800-237-7691