[This review was collected as part of a promotion.] It has to be thoroughly scrubbed down and cleaned totally after EVERY SINGLE USE. It is not easy to clean the canister that the dirty water goes into. I hate it. The part that it sits in to clean the brush broke. I've had a carpet cleaner for years, and the one before was Bissell I love those products. Nothing has been good with this stupid thing.

I have 2000 sqf of hardwood floor w/ some area rugs and tile. I'm handicapped and the light weight ease of use is so awesome. We have cats 1 is longhaired this machine cleans so well and its so easy to use you don't mind running it every day, so the house stays more hair and allergen free. no more getting the sweeper or broom and dustpan and then nasty mops and mop buckets .Just one machine does it all ! I LOVE THIS CROSSWAVE

I bought this to do minor cleaning . The cloth roller brush gets filthy and has to be totally cleaned after every use. I left it wet and it was musty and dirty smelling so it has to be cleaned . It is alot of trouble when a brush cleaner would dry and would not have to be cleaned . I don't like this cleaner and would not buy it again.

Love it for our hardwood and tile! Cleaned with our old steam mop then used this & it picked up so much more! Very important to me having a toddler & a baby on the way! Just not as happy with it on rugs. While it does pick up a lot of dirt from them, I don't think it has gotten mud or stains & they don't actually look cleaner.

I love the way it cleans my floors. It is easy to use and manipulate the parts of the machine. The high level of noise is hard to deal with. The machine emits loud high pitched. noise that is easily heard in the next unit. The noise is hard to tolerate.

I have tile, linoleum and a few area rugs throughout my house. This machine does great on the hard floors and is easy to use. I have tried this on my area rugs and I just feel it doesn't do that well on these. Not sure if it's just not getting them wet enough or doesn't suck enough or doesn't scrub enough or a combination of all of these but I just feel it's not cleaning them well.

Finally! A way to really clean my hardwoods that doesn't break my back!! This is the best purchase I have ever made for cleaning my home. I have many square feet of hard wood floors and it just does a great job! I would highly recommend this product!

We recently installed ceramic tile in all areas of the house except the bedrooms. We tried several cleaning methods including a wet mop then decided to get the Bissell after reading pro and con reviews. One of the negative comments was that it leaked cleaning solution. It is possible to cross-thread the cap on the solution bottle which will cause it to leak. Generally, the Cross Wave works well and cleans as advertised. Here are my observations related to giving it less than 5 stars. 1. As others have stated, it does not get close to the baseboard requiring some hand moping. 2. I would prefer a wider head to reduce cleaning time. 3. It seems to me the recommended ratio of solution is greater than necessary. I use about half the recommended amount and feel it cleans well and leaves less soap residue on the floor. 4. I have tried a water only rinse, but that doubles cleaning time. 5. The Multi-surface Cleaning Formula seems expensive. 6. The instructions state that the solution should be applied on both forward and back strokes. I tried applying only on the forward stroke and found I used a little more than half the amount of solution while still getting the gunk off my floors.

I love this! I had a different brand and it started to have major leaks. It was done after two years. I bought the crosswave and tried it out. Wow! The complaints with the competitors were 1) leaking fluid even after you stop the machine 2) you can't access all parts of the dirty tank to clean it 3) cleaning the hose connecting the brushes to the tank was nearly impossible, 4) screws exposed to water rusting out, 5) changing the brushes is a pain since the cover needs quite a bit of force to remove and 6) the cord is just too short. None of those are a problem with this machine. My floors are a little wetter but my hardwood floors dried in just a few minutes. I cleaned my rugs with this and I was amazed! They were much dirtier than I imagined. I paid much more for this than I planned, but I think it was worth the money. Kudos on the design and function. I love that I can clean my floors/rugs, then easily clean the machine before I put it away. They really thought out the mechanism and make it super easy to maintain. The cover on the brush opens and closes easily, the brush comes out easily and very easy to clean, the dirty tank has no parts to rust, and is very easy to clean. The clean water bottle is a smart design and does not leak. Dog hair gets sucked in no problem and it does a good job getting hair from corners. The brush doesn't clean the full width of the machine, but it does get the debris, so that is good enough. The multipurpose cleaner smell is nice, but could be a little stronger scented. I love the tray that the machine can sit in, and the place where the roller can stand upright in the tray to dry. For those who still sweep/vacuum then mop, you gotta get one of these!! I don't care how many times you change mop water, your floors are nasty until you use one of these!!

[This review was collected as part of a promotion.] I bought one for me and one for my daughter. She loves her and uses it all the time. I, however have only used it about four times. Fifth time it wouldn't turn on. I Googled it and it turns out this cleaner is known for this problem, and of course no fix has been noted. Needless to say I have a very new cleaner that I now cannot use. I paid a lot of money for it too, and it only works four times! WOW, not good! I would NOT recommend anyone to risk buying this and it break very quickly like mine. VERY DISAPPOINTED