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Customer reviews for Bissell CrossWave Complete Floor and Area Rug Cleaner for
Bissell CrossWave Complete Floor and Area Rug Cleaner
4.5 out of 5 stars
stars5,883 ratings5,057 reviews
  1. 5 stars74% (4,354)
  2. 4 stars14% (801)
  3. 3 stars4% (252)
  4. 2 stars3% (156)
  5. 1 star5% (320)

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Showing 3,431-3,440 of 5,057 reviews
Sep 15, 2016
Seamstress
5 out of 5 stars review

Knee saver!

I am one of those who tackled my floors on my knees with a bucket and brush. I want them clean, including the tiny crevices. I needed help. Scrubbing the floors was taking too much time. I was also becoming more sore afterwards, though I used a garden mat for my knees. I did some research, read reviews, and decided to order the CrossWave. The CrossWave arrived promptly and well packaged. I was able to assemble it quickly, probably less than 5 minutes. My pessimism won over, and I swept my laminate floor prior to using the CrossWave. It didn't take me long to realize the vacuum had more than enough ability to tackle the loose debris which originally had been on the floor. No more taking time to sweep! The detergent had a nice, clean smell. Better yet, I was extremely pleased with the brush. The little pink nubs and fibers on the roller worked extremely well. My floor was clean! Moreover, because of the vacuum, it was almost completely dry. My only concern regarding the product is the amount of time it takes for the roller to dry. It was still wet 24 hours after both uses. I live in the country in the midwest. Mold/mildew is something I must be very diligent about. I am careful to rinse the brush thoroughly in COLD water after its hot-water use. Some individuals have suggested that I place the brush in the dishwasher to dry out on the dry cycle. I'm hesitant for two reasons. 1. I don't like putting something in my dishwasher that cleans the floor, and 2. What would Bissel think of that? Is the brush meant to withstand that kind of heat/usage? If it starts to get that nasty mildew smell, what product should I use to clean it? Never-the-less, I am more than thrilled with this cleaner. I am happy to give this 5 stars. I wish I could could give one to each of my kids. It is going to give me more time to play and sew!

Review from BISSELL Homecare
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Oct 6, 2017
Happy in Brooklyn
5 out of 5 stars review

This is such and awesome machine!

I purchased this machine because I'm disabled and lost benefits of a home attendant. I have two dogs in my home. Sweeping, mopping and carrying a bucket from the bathroom to the living room would just be too much for me and would zap all my energy. I love this machine! It just cleans so completely, and I love that a flick of the button switches from hard floors to rugs. I recommend it highly.

Review from BISSELL Homecare
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Jul 24, 2018
Buncheslife
5 out of 5 stars review

I have 5 kids and I can not live without my bissell!

I LOVE LOVE my bissell crosswave!! I love it so much that I got over 70 friends and family members and social media followers to purchase their very own!! A mother of 5 and busy house, this is literally my favorite thing to use to clean up my floors with a baby still crawling I'm always surprised with the about of dirt it picks up, even when my floors look clean to the naked eye, bissell comes to my rescue!!!!

Review from BISSELL Homecare
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Aug 19, 2017
The Ohio Rose
5 out of 5 stars review

I can't believe my eyes!!!!

I'm a 73 yr old gal, I have 3 dogs. 2 yorkies and a long haired chihuahua. Our whole house is laminate and I use a swifter mop to get the hair. I then proceed to use a wet mop. I also have a steam mop, and a Dyson to suck up dog hair and dirt. This is done 2 times a week. If you saw all the mops, brooms, dusters, buckets and all the cleaners in my corner of the garage you would think I bought everything in the store. Well I kinda did. I saw a commercial about the Crosswave and checked out the comments about it. Ha! Ok I had to try it. Bissell ya got this one sooo right. The water from the dirty tank was BLACK. I guess when you use a wet mop you just continue to use nasty water over and over. I'm not the strongest person around and I have a bad back, but this is so easy to push, so no reason to use that excuse. Very easy to put together. I WILL NEVER USE ANYTHING ELSE ON MY FLOORS. I kinda hope my floors get dirty again soon so I can use it again.

Review from BISSELL Homecare
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Feb 24, 2018
TonyD
5 out of 5 stars review

I just bought it ... first day

I just bought my crosswave today. So far, it was very simple to unbox and put together. I was cleaning my kitchen floor within 5 minutes of openiing the box. It cleaned very well and was easy to operate.. I especially that I can dry my floor somewhat and when I was through it only took about 3 minutes for the floor to be dry enough to walk on. I was doing some cooking and dropped some scrap potato peels on the floor. I grabbed the crosswave and it made quick work of picking these up and I did a quick cleaning where I was cooking. Very nice. I like it a lot and I think I will grow to love it. I will update this review at a later date.

Review from BISSELL Homecare
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Sep 4, 2017
Ed
4 out of 5 stars review

I love theeasy of use

Bissell Crosswave Review Overall a great unit Let's be honest I might be harder on this than I should be because of what I am use to. In General Pro 1. Quick and easy to use 2. Easy to clean 3. Dries faster than others. Con 1. Need to go over an area multiple times 2. Does not dry as well as advertised 3. Not as good on carpet as I am use to. Tile floors To start with let's look at how I normally do tile floors. 1. Let's sweep up all the dirt, dust bunnies, paper etc. 2. Using a house mop I lay down a heavy layer of water to soak and breakup the crud that has gotten stuck to the floors. 3. Now I go over the floors with the same mop in an attempt to get up as much water as I can. 4. Next, I use our Swiffer to pick up as much of the water as it will. 5. Lastly and this is the hard part I try to keep everyone off the floor until they completely dry. Now comes the Crosswave. I don't have to sweep. I might need to put down water where things have been spilled but I don't have to pre-mop the floors. I just Use the Crosswave and go over each area a few times. It doesn't get the floors totally dry but by the time I finish the first area is dry. Much faster and so much easier. As with anything like this it does not get the corners or along the baseboards but that is to be expected. For tile, I give it a five out of five. Carpet Floors Again, how did we do them in the past? We have a very expensive and high end commercial grade vacuum and shampooer. 1. Sweep the carpet or pick up any large pieces of trash (My wife's dog is a shredder if she gets hold of any paper or cardboard she will destroy it.) 2. Vacuum the floor this takes several passes and many trips to empty the bagless collector bin. 3. Set up the shampooer and go to town. Who needs the gym this thing gives me a workout like no other. Think an hour of cardio workouts with brief stops to dump the dirty water and get fresh water (the shampoo goes in another tank and last for several uses.) 4. Now the carpets will be

Review from BISSELL Homecare
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Dec 22, 2016
magical
5 out of 5 stars review

Awesome

The Crosswave is the best. I like it and will be using it a lot cause I didn't realize that much had built up on my floors until I started using the crosswave. I thought my floors were decently clean caused I mopped my floors 3-4 times a week; but after using the crosswave, I was in awe cause of all the dirt that I saw that came off of my floors. It is truly amazing. Couldn't ask for anything better.

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Nov 26, 2017
debbe
5 out of 5 stars review

I would buy again and plan to gift also

best floor cleaner....Have vinyl floors that look like tile. With a mop dirty water would built up in the crevices of the flooring. Crosswave vacuumed up all the dirt and water, leaving the floor completely clean. I tried on tile floor and it got the pits in the tile clean also. Used the attachment for the area rugs (had to go back and forth several times) but rugs came clean. Very impressed.

Review from BISSELL Homecare
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Aug 22, 2018
Mel
1 out of 5 stars review

On our 5th Crosswave- Keeps breaking after 3 months

We bought a Crosswave a year ago and are now on our FIFTH unit. They last for about 3 months and then the roller stops turning and the machine starts making a terrible grinding noise. Bissell just sends us a new one every time, but we have to send in the cord for the old one, wait a week for it to arrive to Bissell, wait another week for them to process the warranty return, and then another week for the new one to arrive. So, every time we're without a Crosswave for 3 weeks, and then a few months later the new one breaks IN THE SAME WAY. There is clearly a flaw in the Crosswave. I would like our money back or exchange to a different Bissell product. This thing is terrible.

Review from BISSELL Homecare
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reply from bissellpwr

We're sorry to hear this, Melissa - when used as directed, this should not be happening to your machines. Please give us a call and we can assist further. 1-800-237-7691.

Dec 15, 2020
jzr812
2 out of 5 stars review

Very disappointed

I absolutely loved my Crosswave until after 3 years it stopped working. The gear that turns the brush wore out and I cannot get a replacement for the foot assembly. If I had used this a couple times a week I could understand it wearing out, but I only used it about every other week.

Review from BISSELL Homecare
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reply from bissellpwr

Sorry to hear this! Usually this is caused by hair and debris collecting around the brush ends. If you remove the brush roll and clean it after use this shouldn't happen. Please give us a call at 1-800-237-7691 and we'd be happy to give you a discount on a new CrossWave.