Love this machine, but it clogs easily. However my floors are cleaner than they’ve been in a long time. Then there’s the time savings from not having to go behind after sweeping. If it weren’t for the clogging issue it would have gotten a 5. We have three dogs and the largest is a Lab/mix with long fur that sheds constantly. It cleans up easily with included tray and assembly was easy - just had to snap the handle into the machine. No tools required

I wasn't sure what to expect after seeing the infomercial. I had it a week before finally trying it out, only because I also bought during the same purchase 3 full-size bottles of the cleaner (which I was notified DAILY were delayed & given the choice of cancelling that part of the order, also on a daily basis). After receiving 4 or 5 emails about the delay, I decided to call the number provided. The (foreign) rep didn't even try to keep my business, in fact he only wanted to know if I wanted to cancel the order! Didn't seem to be off to a very promising start, but I decided to pull the machine out of the box and give it a try before calling back & cancelling the remainder of the order & sending the CrossWave back. Assembly was very easy, instructions direct & to the point. There is a very high-pitched, ear-piercing noise that made me wonder how my 2 dogs were coping, and I'm not at all crazy about that. But the machine did clean the floors as advertised, leaving the proof in the pudding - the container had black water & gunk in it that I never saw in my bucket when down on my hands & knees scrubbing the floors myself. I was impressed with how it cleaned the floor and then, with the release of the cleaning lever, even dried the floor! I did not use all the cleaner that some of the reviewers complained about - the recommended amount went much farther than I expected after reading those reviews. I expected to have to dry my wood floors with a towel afterwards, and was pleasantly surprised when I didn't! Clean-up afterwards was a breeze & a lot quicker than I anticipated. Just a few parts have to be rinsed off, & I cleaned the multi-surface brush with liquid dish soap & let it air dry, and that was that! And the 3 bottles that were delayed arrived the day after my first use of the machine! I used the machine twice since then, and am convinced that, while nothing can clean the floors as well as good old elbow grease, the CrossWave is the next best thing!

I really like my Crosswave. I only have one room of carpet the rest of my floors are tile and area rugs....It has been one of the best investments I have made, I do have a Bissell shampooer as well that is great..I would tell anyone to buy the CrossWave ,you won't be disappointed

Did a great job on hardwood floors of a foreclosure home we bought. Floors were icky icky so used the "rug" setting on the second use and that did the trick. Clean up is a bit of a task but reassemble is easy. DONT RINSE FILTER UNTIL DONE FOR THE DAY...must be dry to use...good machine for household use. 4 star is for cleaning task, otherwise great job Bissell Crossswave!

We purchased this Bissell Crosswave 1785 Series this year on 03/07/2019 and we are definitely NOT pleased with the performance of this cleaner. We have used this cleaner approximately 5 times. It does not pick up dog hair and does not always pick up all the dirt. When we tried to use the wet vacuum, it leaves dirt streaks on the floor.

I have had four Bissell machines over the years. I moved about a year ago into a small house. The floors are some sort of pressed, wood laminate; not my first choice. The Symphony steam-vac I brought with me, which I love, was too strong for this floor. This new Crosswave is the answer to my cleaning needs. It cleans my hard floors and my area rugs flawlessly. I am in love, yet again, with a Bissell product. I am a 'neat-freak' and have to have clean floors. I highly recommend this latest addition to anyone out there who wants a Bissell, clean home.

I have light colored ceramic tile on my lower level. I also have two elderly cats. The Crosswave did an adequate job on the surface grime and was easy to move around. The pump was quite noisy and IMO somewhat stingy with cleaning solution. In order to clean grout lines I had to put the switch on "rug" and do multiple passes to get enough solution to clean. I also think there should be a "PET Roller" product made to allow for deeper cleaning. I did learn not to allow the Crosswave to go over the cord as it will wrap around the roller. I loved that I did not have to vacuum first and the unit did a great job picking up litter and pet hair. I also appreciated the large solution tank.

I purchased this when it first came out and I was so happy that it was a vacuum and washer all in one, but sadly I still have to use the regular vacuum first as the crosswave will not pick up anything, all it does is wash the floor and not very good at that either, so I spent a lot of money on something that doesn't work. The commercials show them picking up spilled cereal and what not, mine won't even pick up a dropped egg, tiny pieces of cat kibble nothing

I really like the Crosswave. Just like the Floormate, the Crosswave uses only clean water to wash the floors and then vacuums up the dirty water in a separate tank. The difference is this machine does not use as much water when washing, so the dry time is less time. The Crosswave is less noisy, and the head articulates to reach corners easier. I like the placement of the on/off button on the front of the handle. The cord is long enough so I do not have to constantly re-plug it in else where. Most of all, the Cosswave really does vacuum up all the pet hair and dust on the tile floors. I'm very happy with this machine.

I was wondering why this was in the garage - after I used it I know why - when we first got thing was amazing, after several uses the craftmanship came out - went from not spraying to a constant flow with out pressing trigger - leaves streaks and residue - probably due to fact to much solution is coming out - for the price and longetivity not worth the $$$