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Customer reviews for Bissell CrossWave Complete Floor and Area Rug Cleaner for
Bissell CrossWave Complete Floor and Area Rug Cleaner
4.5 out of 5 stars
stars5,883 ratings5,057 reviews
  1. 5 stars74% (4,354)
  2. 4 stars14% (801)
  3. 3 stars4% (252)
  4. 2 stars3% (156)
  5. 1 star5% (320)

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Showing 3,121-3,130 of 5,057 reviews
Mar 25, 2019
Lynn
5 out of 5 stars review

Absolutely adore this machine!

I vacuumed my rugs with my old vaccume first. I have two large dogs that shed a lot. Boy that was a waste of my time! My new crosswave picked up close to FIVE POUNDS of dirt and dog hair from one room! I threw my old vaccume out. No more wasted time for me!! Thanks Bissel!!

Review from BISSELL Homecare
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Mar 18, 2018
First time buyer
2 out of 5 stars review

Crosswave 1785F

From few days of received the handle wasn't connected right, after using several times the suction wasn't picking up noticeable crumbs, do remember you have 30 days to return or exchange after you be stuck with an item that can't do much like a regular vacuum, it does clean spots but you need to keep vacuum in place to make sure its getting formula to go head and clean it up, I would recommend for light cleaning meaning items or things you can't visibly see.

Review from BISSELL Homecare
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Nov 27, 2016
Charlie3
5 out of 5 stars review

Great for tile floors !

We purchased this mainly for tile floors and it is perfect for that application. My wife was using a Swifter wet mop on the floors prior to the Crosswave and in my opinion you are just spreading the dirt around once the pad starts to get dirty. I saw the Crosswave on a television add and convinced her to let me order one. I used the Crosswave on the floor that she had just done with the swifter and neither of us could believe how dirty the water was in the Crosswave's tank. We live in a Florida community and most houses here have tile floors. After showing neighbors the Crosswave, several others have ordered one. It is now my job to do the tile floors, but I don't mind at all as it's kind of fun to use the machine.

Review from BISSELL Homecare
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Aug 27, 2020
Tanya
1 out of 5 stars review

Unfortunately This Is Not What I Thought It'd Be

I was so excited to get this product for Christmas last year because we were buying a home and it would be perfect for my hardwood and carpets inside. But unfortunately it doesn't work well at all...the filter always get's clogged and then it over heats. I removed the filter so hopefully make it work better but it did not. The system get's clogged right at the neck of the vacuum and then it doesn't work at all. I am highly disappointed that we spend over $200 on an item that doesn't work well at all.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Sorry to hear this, Tanya. We don't recommend the CrossWave for dry vacuuming or deep cleaning carpet. It's designed to vacuum and wash sealed hard floors and rugs simultaneously, eliminating the need to sweep then mop. Please call us at 1-800-237-7691 so we can better assist with your machine.

Sep 25, 2021
Jennifer
1 out of 5 stars review

Piece of garbage

[This review was collected as part of a promotion.] Worst vacuum I have ever had. This vacuum has absolutely no suction at all. I made sure there was nothing obstructing the vacuum which would affect the suction and nothing. I watched as I went over the same dirt and hair 10 times and all that the vacuum did was push it around. Think twice about buying this you're better of throwing your money down the toilet. I love that they help stray animals which is why I bought a bissell product but not worth it.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Hi Jennifer. The CrossWave isn't designed for dry vacuuming. It should be used with water and BISSELL CrossWave formula to vacuum and wash sealed hard floors at the same time eliminating the need to sweep and mop separately.

Sep 29, 2017
Anne
5 out of 5 stars review

I ran out of floors!

I received my Crosswave yesterday. It shipped very quicklyand I was excited when I received it. The process of putting it together was very easy & quick. I read the manual and off I went on the living room tile. The whole cleaning process was so simple and easy that I did every floor in the house!!! Now I ran out of floors and could do a bunch more. I absolutely LOVE this machine. Best money I ever spent!

Review from BISSELL Homecare
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Nov 29, 2017
Chelle
5 out of 5 stars review

My "Lifesaver" Purchase

I haven't really read the reviews (and opinions) of others regarding the Crosswave, but this is my story. I was diagnosed with MS in March 2016 (plus I also have OCD) and have been searching for cleaning products that would conserve what little energy I have for the day, that are easy to use, are lightweight, that are easy to clean, and that actually work. I watched the infomercial for the Crosswave, and after some thought, including some back and forth banter within my head, I decided that this machine could potentially help me in the long run (both physically and mentally), and so I ended up purchasing the machine. I absolutely love it and it certainly is a time and energy saver for me! Personally I find that there are some minor cons to the machine (some are more minor than others - ie. not being able to get right up to the basboards, not really constructed to do stairs), however, the pros certainly outweigh the cons and are therefore a "non-issue" for me. Thank you Bissell for this "life-saving" product!

Review from BISSELL Homecare
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Nov 1, 2017
Dissapointed
1 out of 5 stars review

So very disappointed

I was excited to get this but found it very awkward to use in y space. My kitchen has a wood floor, which should be cleaned with the grain. In some of the small areas it was difficult to maneuver this machine and you could not go with the grain. Consequently the floor was streaky when i finished. I was very careful to use lots of cleaning solution and to do a second pass with suction only. When I wiped up the floor with a rag, I had a bucket of dirty water, like I had not even cleaned the floor. This is in the box and being returned. If I have to hand rinse the floor, what's the purpose of having a machine.

Review from BISSELL Homecare
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Jan 24, 2017
Grandma Mc
5 out of 5 stars review

Clean floors, not just moving dirty water around.

My husband saw the info showing the Crosswave. He asked me to watch it with him the next time it was on. I was wondering if it really worked as great as described. After the first use, my dirty water was REALLY DIRTY. I have used it several times and it is nice that the floor looks clean and drys fast using one machine. I even tried it on throw rugs and they look great. Is a good cleaning tool, I am so glad that we have one.

Review from BISSELL Homecare
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Oct 11, 2021
Lindsey
1 out of 5 stars review

Very disappointed

[This review was collected as part of a promotion.] I've used this item for one month. I thought it was really good at picking up dog hair off my wood floors, but I wasn't sure about it actually cleaning. The picture is a wet rag I used in a little area in my hardwood kitchen after I "cleaned" the floors with the bissell. I used it on my rug with the proper roll. It basically put dirty water all over my rug and made it dirtier than before.

Review from BISSELL Homecare
Helpful?6PF0O5RKLMMF16013100514
reply from bissellpwr

Sorry to hear this, Lindsey. If you're trying to clean heavy dirt, hair or debris from your area rug, make sure to use the area rug setting as it releases more water and formula on the brush when you squeeze the trigger. If your CrossWave isn't working properly, please give us a call at 1-800-237-7691 so we can help!