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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 401-410 of 1,193 reviews
Sep 9, 2021
Loyal customer
3 out of 5 stars review

Verified Purchase

Could be better

This is probably a better mattress for a smaller person. I am 200 pounds and turn often at night. Whenever I move, there's always a sank in the mattress that doesn't immediately comes back up causing me to move to the other side of the bed during the night. By morning the mattress is all good but causes me to lose a little bit of sleep because of having to change sides several times during the night. I am 5 feet nine and if I sit on the side of the bed, my feet are at least 6 inches from the floor. I wish I had purchased the lower box springs. Otherwise, it's a good mattress set.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! We're sorry to learn that you're not having a 5-star experience with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you again for your review.

Dec 29, 2019
Ed33
1 out of 5 stars review

Back pain

We purchased the mattress in June, and received it at the end of the month. After about 4 months we started sinking and experiencing back pain. The back pain just got worse. We bought a memory foam topper and still sinking on each side. I just started the exchange process, hopefully they send us something that holds up more that 4 months. Sad because our last Serta we had forever and never had an issue.

Helpful?7G6POQO0UL4Z16010314664
Feb 10, 2020
2017
1 out of 5 stars review

POOR

Please read the negative reviews and BELIEVE them. I never write reviews but for this one I will. BUYER beware… the mattress is extremely uncomfortable. I purchased in 2017 and after a few months I had a lump that will not go away. It feels like there is extra fabric that has bunched up on the bed. I tried reversing the mattress and that didn't help. THE lump is still there! I shopped for months before purchasing a mattress and I am so disappointed in the quality --- not to mention the loose threads that seem to be peeling from all sides.

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Nov 10, 2019
Pat
5 out of 5 stars review

Verified Purchase

Strong tall bed.

I read it was hard and if you are used to a pillow top it is hard. But i like it. My daughter sleeps on it often and she doesn't like it. The process of delivering it was good. But don't expect them to put up the frame if it requires tools. They are not allowed to do that. The bed itself is beautiful. Good strong box springs which is what I wanted. It is tall. Don't expect to use the 18" frame which allows lots of storage.

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Feb 2, 2022
Lisa
1 out of 5 stars review

very disappointed

We got this mattress the first week in January. Within the 1st week, it already had indentations where my husband and I sleep. We are both average height and weight. I even tried sleeping in the middle when he is out of town, hoping to even it out, but it didn't work. The indentation stays on his side, even when he has been gone for 3 nights. I will be contacting Sam's for a refund.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Lisa, we're sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better. Thank you.

Mar 20, 2022
Stacey
1 out of 5 stars review

I have only had these mattresses for 5 months and I already have an indention where I sleep very disappointed! Even when we sit on the edge of the bed there is an indent!! We have turned the mattress to no avail that only was helpful for a short time! I am disappointed Serta is suppose to be a quality mattress company!!!

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi Stacey. Thank you for your review. We value your feed back and would love to help. Please contact us at 1-888-240-1945. Thank you

Sep 6, 2021
Bob
5 out of 5 stars review

Verified Purchase

Flawless

A fine mattress that filled our needs perfectly. The order went smoothly and the delivery was flawless. The crew set the mattress up in the bedroom we designated. They were very professional and helped with the placement. All in all this was a very positive experience.

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Jan 11, 2018
al
1 out of 5 stars review

Sinkhole

I purchased this Serta Castle view and two other Serta Bed last December 2016, I have already returned two and I am in the process of returning this one. It had created sinkholes in the middle of the bed. Poor quality, I threw my 20 year old bed but I thinks it's still better than this new Serta beds.

Helpful?7G6POQO0UL4Z16010314664
Mar 2, 2021
Beth
1 out of 5 stars review

poorly constructed

Disappointed in this product. Slept on the mattress seven months and it didn't hold it's shape. Specs shared the extended sleeping surface and holds its edge. We have the king and we both have edge rolling. Poorly designed and constructed. Wish we could return this set.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello, we are sorry that the Serta Castleview Cushion Firm Pillowtop King Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 7, 2017
Swifty
1 out of 5 stars review

Sagging after 10 months

My wife and I ordered the King size and, although firm, enjoyed the mattress for the first 10 months. But now we have sagging issues on both sides of the bed. Note - neither one of us weighs over 165 pounds. I now suffer from lower back pain, something that I thought this firm mattress would help alleviate. Be warned...this mattress will sag.

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