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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 391-400 of 1,193 reviews
Oct 7, 2018
Emerald
5 out of 5 stars review

Verified Purchase

Extremely comfortable!

Bought this set for my teenager. It's very comfortable, solid with the perfect amount of cushion. Great price and it got delivered sooner than expected!

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Nov 24, 2021
Jessica P
5 out of 5 stars review

Verified Purchase

Bought this for my daughter

So far we like this mattress but at first we thought it was going be too firm and it was hurting my daughters back and neck but she seems to have adjusted to it.

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Aug 13, 2018
laurie
5 out of 5 stars review

Verified Purchase

The Best!

Have had such a difficult time finding the right mattress for us, and this is perfect in every way! It is firm, but cushioned on top and really supports your body. We are ordering 2 more!

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Jun 19, 2018
Pretty P
5 out of 5 stars review

Verified Purchase

Comfortable!

I bought this set without trying it out and I was afraid because I have back problems. But I am not disappointed I love my new set!! Just enough firmness, I sleep like a baby

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Feb 10, 2020
2017
1 out of 5 stars review

POOR

Please read the negative reviews and BELIEVE them. I never write reviews but for this one I will. BUYER beware… the mattress is extremely uncomfortable. I purchased in 2017 and after a few months I had a lump that will not go away. It feels like there is extra fabric that has bunched up on the bed. I tried reversing the mattress and that didn't help. THE lump is still there! I shopped for months before purchasing a mattress and I am so disappointed in the quality --- not to mention the loose threads that seem to be peeling from all sides.

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Oct 9, 2017
danielle
1 out of 5 stars review

worst bed ever

I bought this bed Saturday, today is Monday. I have slept on this bed for 2 nights. Tonight, I am debating on whether the tile floor or my sofa will be the sleeping destination of choice tonight. I was once military and can pretty much sleep anywhere on anything, until I got this bed. I have now revised that statement and belief system. The bed looks nice, has a good name, but some sacks of quickrete would have been cheaper and more efficient to have achieved the level of pain I have running my entire body today. I literally have bruises on my shoulders and hips and knees from attempting to sleep on this disaster of a purchase. This bed has no give, NONE. If you like firm, this may be the bed for you, if you just thought you wanted firm, back away from it slowly, and get something, anything else. Primitive camping on rocks is more comfortable, the ground if damp enough has some cushioning. This bed has none. After the last two nights of not sleeping and enough pressure being applied by laying down, I have woke up with numb arms and legs from trying to sleep on my side the first night, Last night I slept on my back. This morning I feel as if I was hit by a bus. My cat even looked slightly disgruntled and a touch arthritic, and voluntarily slept on the floor after a couple of tries getting comfortable on this bed. It's bad, really bad. The cat doesn't even like this mattress.

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Dec 7, 2017
o4ozzies
4 out of 5 stars review

Verified Purchase

Still under review

I do believe I'm going to love this mattress. It's very comfortable. It is taller than I realized and I'm short so I'm having to get used to literally climbing into bed. We've had it for a week and it still smells chemically like it did when we first opened it. I'm hoping the smell goes away SOON and I will be happier!

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Dec 27, 2019
Sleepless On This Bed
1 out of 5 stars review

Not worth it!!

Had really hoped this was going to be a good mattress but it was not! The first three months sleeping on it were great! But we had it less than 6 months and it was already breaking down. We weigh between 170 & 200lbs. So not the lightest but not the heaviest either. Less than a year later, we had to replace it...

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Mar 20, 2022
Stacey
1 out of 5 stars review

I have only had these mattresses for 5 months and I already have an indention where I sleep very disappointed! Even when we sit on the edge of the bed there is an indent!! We have turned the mattress to no avail that only was helpful for a short time! I am disappointed Serta is suppose to be a quality mattress company!!!

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reply from Serta Team

Hi Stacey. Thank you for your review. We value your feed back and would love to help. Please contact us at 1-888-240-1945. Thank you

Feb 15, 2017
Penny
1 out of 5 stars review

Wore out in a week!

Purchased this set and it was delivered just before Christmas. By New Year's, it was already bridging and giving both of us a sore back. This set is so comfy for the first few nights....but it has 5 years of wear in a few weeks. Wow. Now don't know what set to trust as a replacement. Sam's has been great, though. Stand behind their products.

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