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OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

The delivery was good but the product was damaged.   After multiple attempts at getting a replacement finally I am able to schedule one. 
Then, i call back because I never received a confirmation email, for them to tell me they have to order the replacement all over again!   Then they inform me another 4-8 weeks.   Now onto the actual product.  We have had it for a total of 3 1/2 weeks.  Its already completely  dipped  from the two of us sleeping in it.   There are very noticeable indents.   We are not Large people, we don't lay on bed for 23 hours of the day.  Overall, i would not recommend.   I am actually considering cancelling the replacement and getting a full refund.

Very noticeable body indents in less than 4 weeks

Both my wife and I have had back issues recently (lower back).  After going to our chiropractor he asked about our mattress.  Our mattress was just over 8 years old.  I asked our chiropractor what bed he would recommend.  He informed us that his clients with back issues have had success with both the casper and the serta perfect sleeper firm.  Those two were the most frequently mentioned in his office.  After searching everywhere online (back issues so I couldn't go store to store) I found this product.  I took the plunge and ordered this mattress for a few reasons, the customer reviews, Sam's club credit card and this was a pretty big purchase for us, on sale and the cheapest I could  find it anywhere, oh yea...AND THE WHITE GLOVE SERVICE!!!!   The good people that delivered this product took down our old mattress set and frame and moved it upstairs for us, they went to the garage and got the new king size frame that I bought on a local yard sale site and put that together for us, they brought in the new box springs and mattress and put all that in place, and they carried all the packaging and mess away.  When they say white glove service they mean it!!!  A+!  That alone was worth the investment because after the first night's sleep we both knew we did the right thing.  The quality of the mattress is amazing.  The sleep we get is amazing.  The product is true to the dimensions and fit perfectly in our space.  The firmness is perfect, all the right support where needed with just the right amount of plushness.  I am a side sleeper and my side and back doesn't hurt now after waking up.  My wife is a back sleeper and she is totally impressed as well.  I only wish know we would have ordered this sooner.  I closed my eyes last night at 10:30 PM and I woke up this morning at 6:30 AM.  I do not remember much in between except dreaming!  Well this mattress set is a dream!  Worth our investment, every penny.

Best decision!!!

Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set