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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 1,161-1,170 of 1,193 reviews
Jan 2, 2023
Backpain007
2 out of 5 stars review

It will sink

This mattress started to sink not long after purchasing. I wake up with back pain every single day now, and find no joy sleeping on this mattress. Please bring back the real metal coils that give the body support it needs.

Helpful?7G6POQO0UL4Z16010314664
Feb 9, 2018
Karmoe
5 out of 5 stars review

Great mattress

Best mattress ever.Comfotable and great support, Purchased with the lower box spring which is a good height. Perfect delivery communication and set up. Never purchased a mattress online but would buy from Sam's again,

Helpful?7G6POQO0UL4Z16010314664
Apr 20, 2022
DW
2 out of 5 stars review

Very disappointed

Like many of the reviewers here, the queen mattress was great when it was first delivered. We've only had it a little over 2 months, and it's sagging substantially where I sleep. I've never had a mattress do this so quickly - our last mattress lasted over 15 years, and didn't sag this much. Very disappointed in the quality of this mattress.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello DW. Thank you for taking the time to leave a review. We are so sorry to hear that you have not had a good experience with your Serta mattress set. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Nov 1, 2017
stace12
5 out of 5 stars review

Don't Hesitate, Order it!

LOVE IT!! I bought it mattress a month ago, and it is perfect! I was hesitant to ordering the mattress at first because of the reviews about the firmness, but the pillow top is so comfortable, but the mattress is firm enough that it won't break down fast! Definitely would recommend this bed to everyone and you can't beat the price! Delivered to my house in the middle of no where and it was 2 weeks earlier than expected. Just order it, and you'll love it :D

Helpful?7G6POQO0UL4Z16010314664
Aug 28, 2021
sweety
2 out of 5 stars review

disappointed!

The first 2 weeks with this mattress was good! But after using it since a month….JUST 1 month, the center of the mattress has just sunken it! I am honestly shocked cause the bed is used by my daughter who weights no more than 95lbs!! How is that even possible? I am just so disappointed!

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Sweety! We're sorry to learn that you're not having a 5-star experience with your mattress. We would love the opportunity to address your concerns. Please contact us at 1-888-240-1945. Thank you again for your review.

Aug 18, 2020
Braveschic2
2 out of 5 stars review

Poor quality

I have had this mattress for year now and within a month of having it there were indents from where we sleep that will not come out. I was out of town for a month and slept on a self-inflating airbed and slept way better than on this mattress. First two nights back home sleeping on it and I wake up mid sleep with back aches. Looking for somrthing diffrent now.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Castleview Cushion Firm Pillowtop King Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 10, 2016
Jr
2 out of 5 stars review

As firm as the floor

We've been sleeping in this new bed for 3 weeks now. It was a name brand mattress at an unbeatable price so we jumped on the deal, after we went and tried out various firm perfect sleeper mattresses from Serta. The mattress we got was way more firm than anything we tried. l found it totally unbearable before getting an expensive 3-inch gel memory foam topper. I hear that firm mattresses usually take a while to break in, but still no sign of relief. In the end we didn't really save money because the savings went towards buying a good memory foam topper. I can't recommend this mattress because it is just too firm! It should be labeled extra firm for sure.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

We're sorry that this purchase has been a poor experience for you. At Sam’s Club, we always stand behind our products and as part of our 100% member satisfaction guarantee, we will always offer a warranty replacement or a full refund to make sure you are satisfied. Please contact Samsclub.com Customer Service at 1(888) 240-1945 to discuss your options.

Oct 15, 2021
Mamamags
5 out of 5 stars review

I'm not lying, it really works!!

I've been using the Hempvana Pain Relief cream for awhile now. I can honestly say with 100% certainty that it's my go-to product every time I'm experiencing pain in my right leg and foot. I broke my right leg in a fall. I have 2 plates and 22 screws in my leg and 2 screws in my heel and one from my pinky toe to my ankle bone. Needless to say, I should own stock in Hempvana for as much as I purchase it!! It definitely gives me the relief that I'm looking for a night. I've tried several of the other products but I'm a creature of habit. I'll stick with what I know, love and what works for me!!

Helpful?7G6POQO0UL4Z16010314664
Aug 20, 2022
Mad
3 out of 5 stars review

Bad

9 months and it's has craters that don't come back. In the junk pile. Never again serta is bad news

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there. Thank you for taking the time to leave a review. We're sorry to learn of your experience. Please contact us at 1-888-240-1945 so we can get more information and assist you better.

Jan 20, 2021
Britt
2 out of 5 stars review

Overpriced

Very disappointed. This mattress only lasted 2 years and that was stretching it.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Britt, we are sorry that the Serta Castleview Cushion Firm Pillowtop California King Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!