Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for

OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

Back to item details

4.2 out of 5 stars

stars1,846 ratings1,193 reviews

Write a review

Sort by |

Showing 1,171-1,180 of 1,193 reviews

Jun 24, 2019

dhockey11

5 out of 5 stars review

Great bed

We needed a new bed and we made the right choice. We have enjoyed sleeping on this bed from the first night. This is a quality mattress

Helpful?

May 10, 2018

Karly86

1 out of 5 stars review

I bought this matress set back in January 2018 and I noticed it started sinking in on one side......I expected it to be a better matress

Helpful?

Jul 9, 2019

Becky

3 out of 5 stars review

Um, it's ok.

This mattress is firmer than advertised. The description mentions memory foam, but I don't feel it. I like firm, but it's like a brick.

Helpful?

Jun 28, 2018

5 out of 5 stars review

Best Firm Mattress

I bought a queen mattress 1 year ago and loved it. Finally, I got a bed which I don't slide off even if I sleep at the edge.

Helpful?

Dec 21, 2017

sneakersandstuff

5 out of 5 stars review

Best mattress I?ve owned

Best mattress I?ve ever owned. I fall asleep happy. Wouldn?t choose another mattress. Thank you Serta!

Helpful?

Feb 15, 2019

Gracee

3 out of 5 stars review

Does it sag??

My husband and I are retired and in the evening like to sit in bed and read or watch tv and our current mattress sags badly.

Helpful?

Oct 28, 2016

ryeguy2448

2 out of 5 stars review

To Firm and uncomfortable

This mattress replaced my Simmons Beautyrest Pillowtop Mattress, I prefer the more plush pillow top mattress.

Helpful?

reply from Serta Team

We're sorry that this purchase has been a poor experience for you. At Sam’s Club, we always stand behind our products and as part of our 100% member satisfaction guarantee, we will always offer a warranty replacement or a full refund to make sure you are satisfied. Please contact Samsclub.com Customer Service at 1(888) 240-1945 to discuss your options.

Sep 11, 2020

Ali

1 out of 5 stars review

Junk

Delivery took over a month. We haven't had the mattress for a month and it already sags in on the left side and there is a big hump in the middle. Nearly $800 wasted. Cant return it because we have no way to transport it.

Helpful?

reply from Serta Team

Hello Ali, we are sorry that you are experiencing issues with the Serta Castleview Cushion Firm Pillowtop King Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 22, 2021

3 out of 5 stars review

Good at first

Got this bed a year ago and it was pretty decent at first but a year later and it has indents and is not comfortable anymore. Has to be moved around every couple weeks.

Helpful?

reply from Serta Team

Hi there, thank you for taking the time to write a review. We would love to learn more about your setup to discuss potential solutions. Please contact us at 888-240-1945. Thank you.

Aug 21, 2021

Debnum

5 out of 5 stars review

Love my new mattress

Love my new mattress, fast delivery, on time and kept me informed. Comfortable night sleep especially since I have back problems after several surgeries this is Great for me.

Helpful?