Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for

OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set

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4.2 out of 5 stars

stars1,846 ratings1,193 reviews

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Showing 1,081-1,090 of 1,193 reviews

Apr 20, 2017

mrshans79

1 out of 5 stars review

This mattress is horrible

Not long after purchasing this mattress, I started experiencing back pain when I hadn't before. Specifically sciatic pain. Within a couple of weeks of that, my husband started having the same pain. We never had any issues like this with our 13 year old mattress that we got rid of when we bought this one. Don't buy this mattress unless you also want to have frequent visits to the chiropractor.

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Sep 29, 2020

MsDJH

5 out of 5 stars review

Verified Purchase

Comfy

Love, love love my new bed! It took some getting use to the height of it. I never had a tall bed.

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Sep 6, 2021

Lynn

5 out of 5 stars review

Verified Purchase

What a bed!!

I love our new bed. I can't wait to sleep at night.

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Feb 28, 2022

RCash1962

1 out of 5 stars review

Worthless!

Absolute piece of junk! Less than 2 years old and is sagging so bad you cant sleep on it!

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reply from Serta Team

Hi there. We are sorry to learn of your dissatisfaction with your Serta mattress set. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

May 11, 2016

Londa

5 out of 5 stars review

Great.

I love this mattress it"s firm and the price is great. Plus free delivery. I would recommend.

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Dec 13, 2016

urnot67

2 out of 5 stars review

Box spring is always damaged

Cheap quality on the box spring! Get exchanged 3 times, all the box spring are damaged

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Aug 30, 2019

Phyl

4 out of 5 stars review

Verified Purchase

Fair amount of seams that are loose

So far happy with purchase

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Jul 18, 2017

Mike

1 out of 5 stars review

Very firm and gets hill in the middle

bought this months ago but not satisfied at all. very hard and also gets bumpy in the middle area.

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reply from Serta Team

Hi Mike- the Sam's Club policy is 100% member satisfaction so you can return or replace this mattress at any point within the warranty. Please contact Samsclub.com Customer Service to discuss these options.

Sep 14, 2021

Jill C

5 out of 5 stars review

Verified Purchase

Great mattress

Love this mattress! Have only had a few weeks, but I am sleeping much better!

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Jun 20, 2021

Vickisgift

5 out of 5 stars review

Verified Purchase

Love it

It is a great mattress not real firm which makes me live it even more

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