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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 1,091-1,100 of 1,193 reviews
Oct 5, 2016
HK2015
5 out of 5 stars review

firm comfort

Back ache is completely gone and is a super high quality bed.

Helpful?7G6POQO0UL4Z16010314664
Jun 20, 2021
Vickisgift
5 out of 5 stars review

Verified Purchase

Love it

It is a great mattress not real firm which makes me live it even more

Helpful?7G6POQO0UL4Z16010314664
May 11, 2016
Londa
5 out of 5 stars review

Great.

I love this mattress it"s firm and the price is great. Plus free delivery. I would recommend.

Helpful?7G6POQO0UL4Z16010314664
Sep 16, 2021
Suzieq13
5 out of 5 stars review

Verified Purchase

Great mattress

Great mattress. Comfy and have a great night sleep to our guests.

Helpful?7G6POQO0UL4Z16010314664
Aug 30, 2019
Phyl
4 out of 5 stars review

Verified Purchase

Fair amount of seams that are loose

So far happy with purchase

Helpful?7G6POQO0UL4Z16010314664
Mar 6, 2022
B64
3 out of 5 stars review

Terrible mattresses

I have only had these mattresses 1 week and I all ready have a indention where I sleep very disappointed

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there. We're sorry to hear you were less than satisfied with your mattress and would like to learn more about your specific situation. If you wouldn’t mind, please contact us at 1-888-240-1945.

Sep 7, 2019
Bill
1 out of 5 stars review

7 months and already sagging

Mattress was great when we first got it. Didn't take long for it to start sagging. Rotating it made it last a little longer but we are looking for another mattress now.

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Feb 5, 2022
jack p
5 out of 5 stars review

king size comfort

I bought this mattress and box spring a few months ago. I must say that it is well constructed with a firm but soft pillow top. The bed is very comfortable as it is not to firm. You will be glad you bought this mattress set !

Helpful?7G6POQO0UL4Z16010314664
Dec 20, 2020
Ben
1 out of 5 stars review

don't buy it

After only one month of using it, there is a big dip at where I sleep on it . I only weight 145 pounds . Total waste of money. My old one that I threw away was better than this .

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Ben, we are sorry to hear that you are experiencing issues with the Serta Castleview Cushion Firm Pillowtop King Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 13, 2022
Kim
3 out of 5 stars review

Bad bed

I have indentions where I sleep. I have turned the mattress several times and there are still indentions. Very uncomfortable. I would not buy again. I need to contact Serta about this issue.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Kim. Thank you for taking the time to leave a review. We're sorry to learn of your experience and want to help. Please contact us at 1-888-240-1945. Thank you.