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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 1,001-1,010 of 1,193 reviews
Jan 31, 2021
Smiff
2 out of 5 stars review

Hit or miss...

Honestly these mattresses are hit or miss. A couple of years ago I got a queen size mattress of this exact kind and it was great. No sinking, perfect firmness, and a good price. My brother, on the other hand, got the same one... And his sank/sagged. So 50/50 there. Last year I decided to get the king size (due to the addition of pets)of the same bed because I loved my queen mattress. After it got delayed due to the pandemic I finally had the king size of this bed... Only for it to start sinking not even 2 months in... for both me and my average-sized girlfriend. It's still a decent bed, but after sleeping on the queen size for 2 years it never sank or sagged. Ultimately I'm a bit disappointed by the hit or miss nature of these beds. I paid $700 for mine, but I see now they want $850 for it. I recommend putting that $850 toward a bed with better quality consistency.

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Aug 1, 2020
Michelle
1 out of 5 stars review

WORSE BED EVER!!!

My husband and I both feel like we're "falling" at night!! The edges of the bed are sagging and we hold on during the night. Each morning we wake up with back pain. I wish I had done more reading on Sam's customer reviews, this seems to be a common occurence with Serta. However online reviews showed this bed to be great for back support. Total waste of money!! We bought the queen, I weigh 135, my husband weighs 165. We are not heavy people. It's just a horrible bed.

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reply from Serta Team

Hello Michelle, we are sorry that you are experiencing issues with the Serta Castleview Cushion Firm Pillowtop Queen Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Nov 1, 2019
Lightningco
5 out of 5 stars review

Verified Purchase

It has been a very nice purchase, excelllent

Great set of mattresses

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Jul 28, 2019
ziggie
5 out of 5 stars review

Verified Purchase

Great outfit

I'm happy with my buy!!!

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Jan 5, 2017
Sam
1 out of 5 stars review

BAD!

We bought two Serta Perfect Sleeper Castleview Mattress Sets- one Cal King and one Queen- The problem was the Cal King- After 2 weeks on the Cal King, I had back pain and my wife hip pain. 4 weeks later, I bought $150 support foam. Now, for the past month both my wife and I have back and hip pains. Our old mattress (20 years old) that we trashed was nicer. Hoping to return and get credit for this one.

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Feb 26, 2021
Theresa
5 out of 5 stars review

Verified Purchase

Mattress

Very Satisfied

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Apr 16, 2022
Rhodeislander
1 out of 5 stars review

Worst mattress I had ever had

In just a couple of months , the bed was indented more than 3 inches where I slept and I weight 140 pounds .

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reply from Serta Team

Hi there. We're sorry to hear you were less than satisfied with your mattress and want to help. Please contact us at 1-888-240-1945. Thank you.

Aug 27, 2019
Frazier57
5 out of 5 stars review

Verified Purchase

Great mattress so far

Purchased this for a guest room. Delivery was smooth, all set up for guests next month. All seems OK

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Dec 28, 2018
Roc
1 out of 5 stars review

Verified Purchase

Too tall

I bought this on Black Friday special, took a few weeks, then when I got it it ended up way too tall, have not been able to sleep on it, so sad!!

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Jun 18, 2021
ThisIsJunk
1 out of 5 stars review

Horrible - deep dips after 2 years

Very disappointed! Didn't last! Deep dips in the mattress that started after the first year and now need a new mattress.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there! We're sorry to hear that you are less than satisfied with your Serta Castleview mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!