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Customer reviews for OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set for
OFFLINE-Serta Castleview Cushion Firm Pillowtop King Mattress Set
4.2 out of 5 stars
stars1,846 ratings1,193 reviews
  1. 5 stars65% (1,207)
  2. 4 stars14% (254)
  3. 3 stars5% (86)
  4. 2 stars4% (75)
  5. 1 star12% (224)
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Showing 991-1,000 of 1,193 reviews
Aug 23, 2020
Jeff W
5 out of 5 stars review

Verified Purchase

Good Value

good value

Helpful?7G6POQO0UL4Z16010314664
Oct 6, 2019
Kelr
5 out of 5 stars review

Verified Purchase

Great price for this mattress.

Very happy with it.

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Jan 31, 2021
Smiff
2 out of 5 stars review

Hit or miss...

Honestly these mattresses are hit or miss. A couple of years ago I got a queen size mattress of this exact kind and it was great. No sinking, perfect firmness, and a good price. My brother, on the other hand, got the same one... And his sank/sagged. So 50/50 there. Last year I decided to get the king size (due to the addition of pets)of the same bed because I loved my queen mattress. After it got delayed due to the pandemic I finally had the king size of this bed... Only for it to start sinking not even 2 months in... for both me and my average-sized girlfriend. It's still a decent bed, but after sleeping on the queen size for 2 years it never sank or sagged. Ultimately I'm a bit disappointed by the hit or miss nature of these beds. I paid $700 for mine, but I see now they want $850 for it. I recommend putting that $850 toward a bed with better quality consistency.

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Nov 1, 2019
Lightningco
5 out of 5 stars review

Verified Purchase

It has been a very nice purchase, excelllent

Great set of mattresses

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Jan 5, 2017
Sam
1 out of 5 stars review

BAD!

We bought two Serta Perfect Sleeper Castleview Mattress Sets- one Cal King and one Queen- The problem was the Cal King- After 2 weeks on the Cal King, I had back pain and my wife hip pain. 4 weeks later, I bought $150 support foam. Now, for the past month both my wife and I have back and hip pains. Our old mattress (20 years old) that we trashed was nicer. Hoping to return and get credit for this one.

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Jul 23, 2022
Relle
1 out of 5 stars review

Had enough of serta

I have had two lumbar back surgeries and thought i was getting a firm mattress .within two months i have dip hole .and i purchase from sams because i have gotten two from badcock home furniture.they did the same and the didnt want to warranty my second one out without me paying more then the set.that's why i purchase from sams.i need a replacement asap.

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hi there. We are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-557-3782.

Sep 16, 2022
Jr
1 out of 5 stars review

Will not recommend this mattress

Bought this mattress in march and within 2 weeks it was sagging and now there is a tear on the side of the mattress. I am disabled per back surgery and don't how am going to return this mattress. My last Serta mattress lasted almost 10 years and this one barely 6 months

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

We're very sorry to hear about your experience. What you are describing does not sound normal. We recommend reaching out to the Sam's Club Serta Team at (385) 256-9674 to see about filing a warranty claim for these issues. We hope this helps!

Jul 28, 2019
ziggie
5 out of 5 stars review

Verified Purchase

Great outfit

I'm happy with my buy!!!

Helpful?7G6POQO0UL4Z16010314664
Jul 13, 2019
HpySerta
5 out of 5 stars review

Verified Purchase

Firm and therapeutic.

Great value.

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May 15, 2022
darlene
2 out of 5 stars review

I bought this mattress to replace my knollcrest after 8 plus years......in July 2021 had to replace it in september 2021 due to indentations even after turning, now I have to replace the 2nd one delivered in October 2021 for same reasons plus this one is bunching up on one side of the bed.....very unsatisfied why can't I get one like my knollcrest mattress ????

Helpful?7G6POQO0UL4Z16010314664
reply from Serta Team

Hello Darlene. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.