Hey there! Our goal is always for you to have the best experience with your LG range so that you can bake the best food, like pizza, for everyone in your home, and we'll be more than happy to help make this happen. This range's design features the heating element located at the back of the oven rather than the bottom. This configuration allows for more efficient heat distribution and cooking performance. On page 43 of the owner's manual (https://tinyurl.com/2cdjyope), it also offers tips to adjust the oven racks to different positions for different foods that you're baking. So we can make sure that you're fully taken care of, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh

Hey there! The range is the heart of your kitchen, and we know how important it is to have a properly working range to ensure delicious food for your family. We would like to note that store-bought thermometers are not really recommended for measuring oven temperatures accurately. Recipe times and temperatures may differ because of the cooking profiles on your new LG range, but you can adjust that and raise or lower your oven thermostat by 0 to 35 degrees. Here's a quick link that can walk you through that and provide some troubleshooting steps: http://spr.ly/6424U4C7n. If you have any other questions or concerns, please feel free to send us a private message on social media at @LGUSSupport. We're here to help! ~Ivy

Hey there! Thank you so much for bringing this to our attention. We truly want you to enjoy your LG range to the fullest, as it's the perfect partner for creating all your favorite meals. To help you take care of it, we've put together this helpful guide: t.ly/ZpSI, which includes some easy maintenance tips to keep things running smoothly. Please know that we're here for you every step of the way for as long as you have your range. If you have questions or need assistance, contact us on social media @LGUSSupport. We would be more than happy to help you out at any time! ^Joslyn

Hello there. Thank you for sharing your experience with us. We're really sorry to hear that you've had so much trouble with your appliance. We understand how inconvenient it is to deal with these constant issues. Your feedback is very important to us, and we apologize for the inconvenience you've faced. Please reach out to our social media account @LGUSSupport, and our team will be more than happy to assist you further with your concerns and explore options for resolution. We'll do our best to resolve the problems as quickly as possible.

Hi, Davidjen. Thank you for sharing your thoughts about your LG range. We’re glad to hear you’re enjoying the many great features it offers, and we truly appreciate you taking the time to share your experience. We understand how frustrating it can be when preheating takes longer than expected, and your feedback is valuable as it helps us continue improving our products. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.

We love hearing that you’re loving the speed and simmering capabilities of your stove Dana! It’s so rewarding to know it’s making your cooking easier and more enjoyable. Thank you for choosing LG—we’re thrilled to be part of your kitchen! ^Dana

Hi.. Thank you for sharing your thoughts about your LG oven. We’re delighted to hear that it’s the best one you’ve ever used and that it handles everything you need with ease. It’s wonderful to know it’s been such a reliable and satisfying addition to your kitchen. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.